Lead Optical Retail Specialist: Customer Experience Leader

Eyemart Express; Port Arthur (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k Matching

Short-Term Disability

Long-Term Disability

Life Insurance

Licensing support & advancement

Job summary

Eyemart Express, a nationwide optical retailer, seeks a Lead Optical Retail Sales Associate (Key Holder) to guide customer service and store operations. You will assist patients with eyewear decisions, ensure prescription accuracy, and manage transactions while upholding high service standards.

The role requires leadership experience in retail and comfort with reading prescriptions and inputting data for lens processing. Benefits include health, vision, dental, and retirement options.

Qualifications

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred.
• Experience in a lead or management position is preferred.
• Ability to correctly read and interpret prescription specifications and input into the computer to ensure lenses are cut properly.

Responsibilities

• Customer Assistance: Assist patients in selecting eyeglass frames, lenses, and coatings that best suit their needs.
• Prescription Accuracy: Ensure lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to frames.
• Product Dispensing: Dispense completed glasses to patients and educate them on proper care.
• Store Operations: Help the management team open and close the store as needed.
• Customer Service: Provide exceptional service and maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Payment Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Administrative Tasks: Perform other administrative tasks as assigned, including processing insurance claims and maintaining patient files.
• Product Knowledge: Maintain up-to-date knowledge of products and assist in the stocking and straightening of merchandise.

Skills

Customer service

Retail sales

Leadership

Prescription reading

Cash handling

Communication

Education

High School Diploma or GED

Tools

Point of Sale system

Job description

Eyemart Express, a nationwide optical retailer, seeks a Lead Optical Retail Sales Associate (Key Holder) to guide customer service and store operations. You will assist patients with eyewear decisions, ensure prescription accuracy, and manage transactions while upholding high service standards.

The role requires leadership experience in retail and comfort with reading prescriptions and inputting data for lens processing. Benefits include health, vision, dental, and retirement options.