Lead Optical Retail Associate - Lead, Service & Growth

Eyemart Express; Fargo (ND); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Matching 401k

Short-Term and Long-Term Disability

Life Insurance

Fully paid benefits to maintain licens

Advancement opportunities

Job summary

Eyemart Express in Fargo, ND is seeking a Lead Optical Retail Sales Associate (Key Holder) to help patients choose eyewear and ensure exceptional service. You will support store operations and guide team performance in a fast-paced retail environment.

The role emphasizes leadership, customer focus, and accurate prescription handling, with benefits and opportunities for advancement within Eyemart Express.

Qualifications

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred.
• Experience in a lead or management position is preferred.
• Ability to correctly read and interpret prescription specifications and input into the computer to ensure lenses are cut properly.

Responsibilities

• Assist patients in selecting eyeglass frames, lenses, and coatings that best suit their needs.
• Ensure lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to frames.
• Dispense completed glasses to patients and educate them on proper care.
• Help the management team open and close the store as needed.
• Provide exceptional service and maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house POS system.
• Perform other administrative tasks as assigned, including processing insurance claims and maintaining patient files.
• Maintain up-to-date knowledge of products and assist in stocking and straightening merchandise.

Skills

Retail experience

Customer service

Leadership

Prescription reading

Education

High School Diploma or GED

Job description

Eyemart Express in Fargo, ND is seeking a Lead Optical Retail Sales Associate (Key Holder) to help patients choose eyewear and ensure exceptional service. You will support store operations and guide team performance in a fast-paced retail environment.

The role emphasizes leadership, customer focus, and accurate prescription handling, with benefits and opportunities for advancement within Eyemart Express.