Optical Retail Expert: Help People See Better

Eyemart Express

Marion (IL)

On-site

USD 17,000 - 22,000

Part time

14 days+

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Job summary

Eyemart Express is hiring a part-time Optical Retail Sales Associate to help patients choose eyeglass frames, lenses, and coatings in-store. You will ensure accurate measurements for grinding and fitting, dispense finished glasses, and support lab technicians with prescription details.

Responsibilities include delivering exceptional customer service, staying up-to-date on promotions and policies, processing transactions at the point-of-sale, and maintaining patient files in accordance with

Qualifications

High School Diploma or GED.
Experience working in retail, customer service, or sales.
Experience in the optical industry is preferred but not required; training is provided.

Responsibilities

Customer Service: Provide exceptional customer service to all patients.
Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
Insurance Claims: Process insurance claims efficiently.
Product Knowledge: Maintain up-to-date knowledge of products.
Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Patient Assessment: Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Measurements: Take necessary measurements (i.e., measuring the patient’s pupillary distance).
Work Orders: Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
Lens Selection: Pull correct lenses according to work order specifications.
Product Inspection: Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
Adjustments and Repairs: Adjust/repair damaged frames, replace nose pads, and missing screws.
Merchandise Management: Price, stock, and straighten merchandise.