Lead Operations & Patient Experience Specialist

University of Vermont Health Network; Williston (ND); On-site; USD 34,000 - 50,000; Part time

Job summary

University of Vermont Health Network in Williston, VT is seeking an Operations Support Specialist to lead patient experience initiatives and support clerical staff. The role coordinates work activities, resolves problems, and mentors staff while aiming to improve processes and meet performance expectations.

The position requires 2–3 years of healthcare experience and an Associate’s Degree in Business or a related field (or equivalent).

Qualifications

• Lead role focused on patient experience and customer service.
• Supports practice supervisor with coordinating work activities and evaluations.
• Provides leadership in the absence of the practice supervisor.

Responsibilities

• Coordinate work activities and resolve problems.
• Train, orient, and evaluate clerical staff.
• Suggest process improvements to meet performance expectations.

Skills

Customer service

Leadership

Training

Problem solving

Process improvements

Staff supervision

Education

Associate’s Degree in Business or related field

Equivalent combination of education and experience

Job description

University of Vermont Health Network in Williston, VT is seeking an Operations Support Specialist to lead patient experience initiatives and support clerical staff. The role coordinates work activities, resolves problems, and mentors staff while aiming to improve processes and meet performance expectations.

The position requires 2–3 years of healthcare experience and an Associate’s Degree in Business or a related field (or equivalent).