Lead Operations & Patient Experience Specialist

UVM Health - UVM Medical Center; Williston (VT); On-site; USD 42,000 - 62,000; Full time

Job summary

UVM Medical Center is seeking an Operations Support Specialist who serves as a lead in coordinating activities and delivering high-quality patient experiences. The role supports the practice supervisor with staff training, problem resolution, and performance evaluations of clerical staff.

Ideal candidates will have an Associate’s Degree in Business or related field and 2–3 years of healthcare experience, with a focus on teamwork and improving processes to meet performance expectations.

Qualifications

• Two to three years of experience in a healthcare setting
• An Associate’s Degree in Business or related field preferred or equivalent combination of education and experience is necessary.
• Strong customer service orientation and leadership skills to support clinical staff

Responsibilities

• Lead by coordinating work activities and assisting the practice supervisor
• Resolve problems and provide training, orientation and performance evaluations of clerical staff
• Suggest process improvements to support Medical Group performance expectations
• Provide leadership in the absence of the practice supervisor

Skills

Healthcare experience

Education

Associate’s Degree in Business or related field

Job description

UVM Medical Center is seeking an Operations Support Specialist who serves as a lead in coordinating activities and delivering high-quality patient experiences. The role supports the practice supervisor with staff training, problem resolution, and performance evaluations of clerical staff.

Ideal candidates will have an Associate’s Degree in Business or related field and 2–3 years of healthcare experience, with a focus on teamwork and improving processes to meet performance expectations.