Lead Omnichannel API Engineer - Remote

Humana Inc; Louisville (KY); On-site; USD 129,000 - 178,000; Full time

Job summary

Humana Inc. seeks a self-driven Lead Engineer to join the IVR/Omnichannel team and to design, develop, and secure enterprise APIs powering member-facing applications across Humana's digital and voice channels.

You will collaborate with architecture, security, cloud, product, and operations teams, applying AI-assisted practices to accelerate development, improve quality, and ensure scalability and observability of API solutions.

Qualifications

• Proven experience designing, developing, and supporting enterprise APIs.
• Strong understanding of API security, resiliency patterns, authentication and authorization, observability, error handling, scalability, and performance optimization.
• Hands-on experience with AI, generative AI, machine learning-enabled capabilities, intelligent automation, or AI-assisted software engineering practices.
• Experience improving or modernizing existing APIs in production environments.
• Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams.
• Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices.

Responsibilities

• Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer-facing capabilities.
• Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls.
• Apply AI and AI-assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimization.
• Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise-aligned API solutions.
• Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud-based capabilities.
• Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams.
• Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross-functional stakeholders.
• Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement.
• Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption.

Skills

API design

Lead engineering

Security & observability

AI-assisted engineering

Production support

Cross-functional collaboration

SDLC collaboration

Tools

Postman

SoapUI

CI/CD pipelines

Infrastructure as Code

API gateways

Monitoring

Job description

Humana Inc. seeks a self-driven Lead Engineer to join the IVR/Omnichannel team and to design, develop, and secure enterprise APIs powering member-facing applications across Humana's digital and voice channels.

You will collaborate with architecture, security, cloud, product, and operations teams, applying AI-assisted practices to accelerate development, improve quality, and ensure scalability and observability of API solutions.