Lead Engineering - Omnichannel

Humana; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Humana is seeking a self-driven Lead Engineer to join the Omnichannel team, focusing on designing, developing, and securing enterprise APIs that support member-facing applications across digital and voice channels. This role emphasizes modernization of API capabilities, resilience, and scalable omnichannel solutions within a Fortune 50 organization.

The role requires leadership in delivery, collaboration with security, cloud, and product teams, and the ability to drive adoption of reusable

Qualifications

• Proven experience designing, developing, and supporting enterprise APIs.
• Strong understanding of API security, observability, and performance optimization.
• Experience leading technical delivery, mentoring engineers, and driving adoption of reusable practices.

Responsibilities

• Design, develop, and maintain scalable Omnichannel APIs for enterprise applications.
• Improve security, resiliency, performance, and reliability of APIs through modernization and testing.
• Apply AI-assisted engineering to accelerate development and automate testing.
• Collaborate with architecture, security, cloud, product, and operations teams to deliver API solutions.
• Lead agile teams to plan, track, and deliver API enhancements and platform improvements.
• Provide technical guidance and reference implementations to support adoption across teams.
• Influence technical direction and delivery timelines with senior leadership.
• Support API lifecycle management including design reviews, deployment, and incident response.
• Provide Tier 3 support for production incidents to minimize business impact.

Skills

API design

Security & resiliency

AI-assisted engineering

Technical leadership

Cross-functional collaboration

Tools

Postman

Swagger/OpenAPI

AWS/GCP

Job description

Become a part of our caring community

Humana is seeking a self-driven and collaborative Lead Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software development lifecycle (SDLC).

Lead Engineer -Omnichannel

Humana is seeking a self-driven and collaborative Lead Engineer to join our Omnichannel team. In this role, you will design, develop, secure, and enhance enterprise APIs that support high-impact, member facing, applications across Humana's digital and voice channels. This role offers the opportunity to modernize and strengthen existing API capabilities while helping deliver resilient, scalable, and secure omnichannel solutions within a Fortune 50 organization.

Key Responsibilities

• Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer-facing capabilities.
• Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls.
• Apply AI and AI-assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimization.
• Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise-aligned API solutions.
• Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud-based capabilities.
• Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams.
• Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross-functional stakeholders.
• Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement.
• Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption.

Use your skills to make an impact

Required Qualifications

• Proven experience designing, developing, and supporting enterprise APIs.
• Strong understanding of API security, resiliency patterns, authentication and authorization, observability, error handling, scalability, and performance optimization.
• Hands-on experience with AI, generative AI, machine learning-enabled capabilities, intelligent automation, or AI-assisted software engineering practices.
• Experience improving or modernizing existing APIs in production environments.
• Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams.
• Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices.
• Strong troubleshooting and production support experience for enterprise applications or platforms.

Preferred Qualifications

• Experience supporting omnichannel capabilities across web, mobile, contact center, partner, or enterprise platforms.
• Experience with cloud-native development, CI/CD pipelines, automated testing, infrastructure as code, API gateways, monitoring, and alerting.
• Familiarity with responsible AI principles, enterprise AI governance, and practical evaluation of AI-enabled solutions.
• Experience with API testing and development tools such as Postman, SoapUI, or similar platforms.
• Knowledge of event-driven architecture, data access patterns, identity and access management, and enterprise integration patterns.

Additional Information

Work-At-Home Requirements

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated