Lead Omnichannel API Engineer - AI-Enabled & Secure

Humana; Chicago (IL); On-site; USD 129,000 - 178,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana is seeking a proactive Lead Software Engineer to drive omnichannel API initiatives within the IVR and digital platforms. You will design and secure scalable enterprise APIs, mentor engineers, and partner with architecture, security, cloud, product, and operations teams to deliver resilient solutions.

In this remote role, you’ll apply AI-assisted engineering practices, focus on observability, performance, and automation, and contribute to a robust API ecosystem across Humana’s

Qualifications

• Proven experience designing, developing, and supporting enterprise APIs.
• Strong understanding of API security, resiliency patterns, authentication/authorization, observability, error handling, scalability, and performance.
• Hands-on experience with AI, generative AI, ML-enabled capabilities, intelligent automation, or AI-assisted engineering practices.
• Experience improving or modernising existing APIs in production environments.
• Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams.
• Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices.
• Strong troubleshooting and production support experience for enterprise applications or platforms.

Responsibilities

• Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer-facing capabilities.
• Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls.
• Apply AI and AI-assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimisation.
• Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise-aligned API solutions.
• Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud-based capabilities.
• Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams.
• Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross-functional stakeholders.
• Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement.
• Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption.

Skills

Enterprise API design

API security

Observability & monitoring

AI/ML integration

Production support

Mentoring engineers

Cross-functional collaboration

API modernization

Tools

Postman

SoapUI

Job description

Humana is seeking a proactive Lead Software Engineer to drive omnichannel API initiatives within the IVR and digital platforms. You will design and secure scalable enterprise APIs, mentor engineers, and partner with architecture, security, cloud, product, and operations teams to deliver resilient solutions.

In this remote role, you’ll apply AI-assisted engineering practices, focus on observability, performance, and automation, and contribute to a robust API ecosystem across Humana’s