Lead Observability Architect (Remote)

Kenyan Edu

Northern (KY)

Hybrid

USD 139,000 - 167,000

Full time

2 days ago

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Job summary

Grafana Labs is seeking an Observability Architect who will become the technical owner of long-term customer success, architecting and guiding the implementation of complex observability solutions across diverse environments. You will build strategic relationships with engineers, SREs, and architects, ensuring Grafana’s technology is embedded in mission-critical systems.

You will work with Engagement Managers to lead technical discovery, onboarding, and enablement, and you will shape product

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Math or related field (or equivalent experience).
5+ years in technical support, TAM, consulting, SE or professional services within the technology industry.
Experience deploying and operating Kubernetes.
Strong understanding of observability solutions; Grafana, Prometheus, Loki a plus.
Willingness to travel up to 25%.

Responsibilities

Serve as the primary technical point of contact for Grafana customers.
Design the observability maturity journey of customers and assist them on that path.
Provide expert-level troubleshooting and guidance to drive adoption.
Conduct regular technical reviews and health checks to ensure client success.
Advise clients on best practices and strategies for leveraging our technology.
Develop and maintain strong, long-term relationships with key stakeholders.