Lead Nurture & CRM Specialist

On Top Roofing; Centerville (UT); On-site; USD 36,000 - 39,000; Full time

Job summary

On Top Roofing is seeking an experienced Lead Management Coordinator to own the daily lifecycle of every incoming lead, from first contact through routing and follow-up. You will be the first human touchpoint for prospects, handling calls, forms, emails, and chats, while supporting marketing campaigns and life-cycle management.

You will report to the Director of Marketing. This full-time role focuses on lead categorization, qualification, and CRM hygiene, ensuring timely follow-up, accurate

Qualifications

• Must have strong organizational and problem-solving abilities.
• Ability to think independently and act decisively under pressure.
• Excellent communication and time management skills.
• Professional communication via phone, email, and text.
• ERP/CRM familiarity is a plus (Acculynx preferred).

Responsibilities

• Serve as the primary contact for all inbound/outbound leads via phone, web form, email, and chat.
• Answer and route calls promptly and professionally.
• Meet response-time standards for new leads.
• Nurture leads to prevent stagnation and move them through the funnel.
• Categorize, tag, and segment leads in the CRM accurately.

Skills

Organizational skills

Problem solving

Decision making under pressure

Communication skills

Typing proficiency

Education

High School Diploma

Associate or Bachelor’s degree in business/Construction Mgmt

Tools

Acculynx

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

On Top Roofing is seeking an experienced Lead Management Coordinator to own the daily lifecycle of every incoming lead, from first contact through routing and follow-up. You will be the first human touchpoint for prospects, handling calls, forms, emails, and chats, while supporting marketing campaigns and life-cycle management.

You will report to the Director of Marketing. This full-time role focuses on lead categorization, qualification, and CRM hygiene, ensuring timely follow-up, accurate