Lead Management Coordinator

ON TOP ROOFING; Centerville (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

ON TOP ROOFING in Centerville, TX is seeking a Lead Management Coordinator to own the day-to-day lifecycle of every lead—from initial contact through qualification, routing, and follow-up. You will be the first human touchpoint for prospects, handling calls, forms, emails, and chats, while maintaining CRM hygiene and accurate lead categorization.

You will qualify leads using defined criteria, escalate high-priority opportunities, and support marketing campaigns with lead-side execution.

Qualifications

• Must have strong organizational and problem-solving abilities.
• Able to think independently and act decisively under pressure.
• Excellent communication and time management skills.
• CRM data hygiene and accurate lead categorization are essential.
• Familiarity with ERP/CRM systems, preferably Acculynx.

Responsibilities

• Handle inbound and outbound leads via phone, form, email, and chat.
• Answer and route inquiries promptly; meet response-time standards.
• Nurture leads to prevent them from going cold; maintain follow-up cadences.
• Categorize, tag, and segment leads in the CRM by source, type, stage, and priority.
• Qualify leads using defined criteria and research; escalate high-priority opportunities.
• Maintain clean lead records; track source attribution for marketing analysis.
• Manage lead handoffs to sales, operations, or service; produce regular reports.

Skills

Organizational skills

Problem solving

Independent decision making

Communication

Time management

CRM hygiene

Typing速度

Education

High School Diploma

Associate or bachelor’s degree in business or Construction Management

Tools

Excel

Word

Outlook

Acculynx

Job description

Job SummaryThe Lead Management Coordinator owns the day-to-day life cycle of every lead that comes in. From first contact through qualification, categorization, routing, and follow-up. This person is the first human touchpoint for many prospects: answering inbound and outbound calls, asking the right questions, and making a judgment call about what each lead needs and where it should go. This person will report to the Director of Marketing and support our marketing full life cycle and campaigns.Essential Responsibilities and DutiesCalls and Lead IntakeServe as the primary point of contact for all inbound and outbound leads via phone, web form, email, and chatAnswer and route incoming calls professionally and promptlyMeet response-time standards for new inbound and outbound leadsNurture-stage leads so nothing goes coldLead Categorization, Qualifications, and CRM HygieneAccurately categorize, tag, and segment every lead in the CRM according to source, type, stage, and priorityQualify leads against defined criteria through direct conversation and researchMake sound judgment calls on lead quality and priority, escalating high-value or time-sensitive opportunities immediatelyMaintain clean lead recordsTrack lead source attribution so marketing can evaluate channel performanceManage lead handoff to sales, operations, and/or service and repairRun consistent follow-up cadences on nurture-stage leads so nothing goes coldProduce regular reporting on lead volume and qualityDocument lead management workflows and qualification criteriaSupport marketing campaigns with lead-side executionAll other duties as assignedQualifications/SkillsStrong organizational and problem-solving abilitiesAbility to think independently and act decisively under pressureExcellent communication and time management skillsCommunicate professionally by phone, email, and textVisual acuity for close work, distance, depth perception, and peripheral visionFrequent sitting and typingEducation and/or experienceHigh School Diploma requiredAssociate or bachelor’s degree in business, Construction Management, or related field is a plusAt least 1 year of experience in scheduling, logistics, or construction supplyProficiency in Microsoft Excel, Word, and OutlookFamiliarity with ERP/CRM systems (Acculynx preferred)