Lead Management Coordinator

On Top Roofing; Centerville (UT); On-site; USD 36,000 - 39,000; Full time

Job summary

On Top Roofing is seeking an experienced Lead Management Coordinator to own the daily lifecycle of every incoming lead, from first contact through routing and follow-up. You will be the first human touchpoint for prospects, handling calls, forms, emails, and chats, while supporting marketing campaigns and life-cycle management.

You will report to the Director of Marketing. This full-time role focuses on lead categorization, qualification, and CRM hygiene, ensuring timely follow-up, accurate

Qualifications

• Must have strong organizational and problem-solving abilities.
• Ability to think independently and act decisively under pressure.
• Excellent communication and time management skills.
• Professional communication via phone, email, and text.
• ERP/CRM familiarity is a plus (Acculynx preferred).

Responsibilities

• Serve as the primary contact for all inbound/outbound leads via phone, web form, email, and chat.
• Answer and route calls promptly and professionally.
• Meet response-time standards for new leads.
• Nurture leads to prevent stagnation and move them through the funnel.
• Categorize, tag, and segment leads in the CRM accurately.

Skills

Organizational skills

Problem solving

Decision making under pressure

Communication skills

Typing proficiency

Education

High School Diploma

Associate or Bachelor’s degree in business/Construction Mgmt

Tools

Acculynx

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job DetailsLevel: ExperiencedJob Location: CENTERVILLE, UT 84014Position Type: Full TimeEducation Level: NoneSalary Range: $26.00 - $28.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Marketing

Job Summary

The Lead Management Coordinator owns the day-to-day life cycle of every lead that comes in. From first contact through qualification, categorization, routing, and follow-up. This person is the first human touchpoint for many prospects: answering inbound and outbound calls, asking the right questions, and making a judgment call about what each lead needs and where it should go. This person will report to the Director of Marketing and support our marketing full life cycle and campaigns.

Essential Responsibilities and Duties

Calls and Lead Intake

• Serve as the primary point of contact for all inbound and outbound leads via phone, web form, email, and chat
• Answer and route incoming calls professionally and promptly
• Meet response-time standards for new inbound and outbound leads
• Nurture-stage leads so nothing goes cold

Lead Categorization, Qualifications, and CRM Hygiene

• Accurately categorize, tag, and segment every lead in the CRM according to source, type, stage, and priority
• Qualify leads against defined criteria through direct conversation and research
• Make sound judgment calls on lead quality and priority, escalating high‑value or time‑sensitive opportunities immediately
• Maintain clean lead records
• Track lead source attribution so marketing can evaluate channel performance
• Manage lead handoff to sales, operations, and/or service and repair
• Run consistent follow-up cadences on nurture‑stage leads so nothing goes cold
• Produce regular reporting on lead volume and quality
• Document lead management workflows and qualification criteria
• Support marketing campaigns with lead‑side execution
• All other duties as assigned

QualificationsQualifications/Skills

• Strong organizational and problem‑solving abilities
• Ability to think independently and act decisively under pressure
• Excellent communication and time management skills
• Communicate professionally by phone, email, and text
• Visual acuity for close work, distance, depth perception, and peripheral vision
• Frequent sitting and typing

Education and/or experience

• High School Diploma required
• Associate or bachelor’s degree in business, Construction Management, or related field is a plus
• At least 1 year of experience in scheduling, logistics, or construction supply
• Proficiency in Microsoft Excel, Word, and Outlook
• Familiarity with ERP/CRM systems (Acculynx preferred)