Lead Medical Support Coordinator

US-Department-of-Veterans-Affair; Battle Creek (MI); On-site; USD 45,000 - 63,000; Full time

Job summary

The Lead Medical Support Assistant (MSA) role supports patient care by monitoring workflows, assigning work, and coordinating with the care team to ensure timely access. The position requires all basic requirements including U.S.

citizenship and a high school diploma or GED, plus strong English language proficiency. GS-07 duties include analyzing clinic schedules, assisting in team huddles, updating electronic records, and guiding staff to meet deadlines while maintaining quality patient flow

Qualifications

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• Strong communication with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.

Responsibilities

• Monitor and assign work within the patient care team.
• Provide input on performance and feedback to staff.
• Resolve daily workplace issues and ensure workflow efficiency.
• Enter information into the electronic records and verify readiness for patient visits.

Skills

Medical terminology

Team coordination

Communication skills

Organizational skills

Staff development

Workflow management

Education

High school diploma or GED

Job description

The Lead Medical Support Assistant (MSA) role supports patient care by monitoring workflows, assigning work, and coordinating with the care team to ensure timely access. The position requires all basic requirements including U.S.

citizenship and a high school diploma or GED, plus strong English language proficiency. GS-07 duties include analyzing clinic schedules, assisting in team huddles, updating electronic records, and guiding staff to meet deadlines while maintaining quality patient flow