Telework-Eligible Medical Support Lead

U.S. Department of Veterans Affairs; Winter Park (FL); On-site; USD 55,000 - 71,000; Full time

Job summary

Lead Medical Support Assistant at the Orlando VA Healthcare System coordinates outpatient clinic operations, manages appointment scheduling, and ensures smooth patient flow in the Outpatient and Community Based Outpatient Clinics. Telework is not available and the position requires hands-on supervision of daily tasks.

The role includes guiding staff, maintaining scheduling accuracy, and facilitating communication between patients and clinical teams as part of the Health Administration Service.

Responsibilities

• Coordinate clinic cancellations and schedules including appointment rescheduling
• Explain exam instructions and test preparations to patients
• Relay medication issues to clinical staff and ensure medication lists are current
• Provide patient education sheets for special procedures and assist in test preparation
• Mentor and train new staff, monitor workload and quality of work

Job description

Lead Medical Support Assistant at the Orlando VA Healthcare System coordinates outpatient clinic operations, manages appointment scheduling, and ensures smooth patient flow in the Outpatient and Community Based Outpatient Clinics. Telework is not available and the position requires hands-on supervision of daily tasks.

The role includes guiding staff, maintaining scheduling accuracy, and facilitating communication between patients and clinical teams as part of the Health Administration Service.