Supervisory Medical Support Assistant

US-Department-of-Veterans-Affair; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Supervisory Medical Support Assistant at the Chalmers P. Wylie VA Medical Center in Columbus, OH.

The role requires leading patient support staff, coordinating clinic processes, and ensuring quality care across multiple clinics. Qualified candidates will have strong administrative leadership, staff development, and budget planning abilities, with excellent communication and customer service skills.

Qualifications

• Advanced knowledge of managing or leading patient support staff in a clinic.
• Ability to provide the full range of administrative and supervisory duties to subordinates in a patient support setting.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Responsibilities

• Supervises and directs administrative patient support staff in a VA medical center setting.
• Plans, evaluates, and improves patient flow and clinic operations.
• Provides performance evaluations, makes staffing decisions, and oversees staff development.

Skills

Staff management

Administrative leadership

Communication skills

Staff training

Budget planning

Education

High school diploma / GED

Job description

This position is located in Patient Business Services at the Chalmers P. Wylie VA Medical Center. The incumbent serves as a Supervisory Medical Support Assistant (MSA). Incumbent must possess knowledge of clinic processes and services to function in and interact with various clinics throughout the facility. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State of territorial-level Board of Department of Education
• Licensure/Certification/Registration. None.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to the basic requirements for employment listed above, the following experience criteria must be met when determining the grade of candidates.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-08.

Supervisory Medical Support Assistant, GS-08.

(1) Experience. One year of creditable experience equivalent to the next lower grade.

(2) Knowledge, Skills, and Abilities (KSAs).

In addition to the experience above, the candidate must demonstrate the following KSAs:

• (a) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment.
• (b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 13
• (c) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• (d) Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• (e) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Assignment.

For all supervisory assignments the Supervisory MSA must spend 25% or more of their time providing administrative and technical supervision and perform major duties above those at the FPL that consist of significant scope, complexity, difficulty, and variety. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include but are not limited to evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.

Physical Requirements:

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.