Lead Medical Support Assistant – Clinic Access & Scheduling

U.S. Department of Veterans Affairs; Minneapolis (MN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Federal pension

Parental Leave

401K program

Job summary

The Lead Medical Support Assistant at the Minneapolis VA Health Care System coordinates appointment scheduling and patient access across multiple clinics. The role emphasizes frontline reception, customer service, and collaboration with interdisciplinary teams to ensure timely, quality care for veterans.

Key responsibilities include managing patient flow, updating demographics and insurance data, and supporting complex clinic access initiatives while supervising junior MSAs as needed.

Qualifications

• Knowledge of MSA practices and KSAs required; experience showing ability to lead.
• Ability to organize work, set priorities, and delegate tasks to meet deadlines.
• Ability to provide staff development and training for MSAs and cross-functional staff.
• Ability to manage staffing requirements and workflow across interdisciplinary settings.

Responsibilities

• Assist with clinic access and patient flow across multiple clinics.
• Coordinate appointment scheduling and demographic/insurance updates.
• Serve as receptionist and customer service point in outpatient clinics.
• Collaborate with interdisciplinary teams to resolve day-to-day conflicts and improve access to care.

Skills

MSA practices

leadership

training

staffing management

Education

High school diploma

Job description

The Lead Medical Support Assistant at the Minneapolis VA Health Care System coordinates appointment scheduling and patient access across multiple clinics. The role emphasizes frontline reception, customer service, and collaboration with interdisciplinary teams to ensure timely, quality care for veterans.

Key responsibilities include managing patient flow, updating demographics and insurance data, and supporting complex clinic access initiatives while supervising junior MSAs as needed.