Advanced Medical Support Assistant - Care Coordination Pro

U.S. Department of Veterans Affairs; Lawrenceburg (IN); On-site; USD 52,000 - 64,000; Full time

Job summary

The Cincinnati VA Medical Center seeks an Advanced Medical Support Assistant to provide specialized administrative support within an interdisciplinary care delivery model, enabling clinicians to deliver high-quality patient care.

You will manage clinic workflows, coordinate scheduling and patient communications, and ensure accurate health records while collaborating with physicians, nurses, and other healthcare professionals.

Qualifications

• Advanced knowledge of the technical health care process and coordinated care delivery.
• Advanced knowledge of policies and procedures for interdisciplinary care delivery and patient flow.
• Advanced knowledge of medical terminology used by clinicians.
• Ability to collaborate with a wide range of medical staff across disciplines.
• Ability to prioritize and organize work to meet deadlines.
• Effective written and oral communication with internal and external customers.

Responsibilities

• Provide specialized administrative patient support within an interdisciplinary coordinated care delivery model.
• Utilize clinic flow tools and patient systems to support access to care across clinics, specialties and community resources.
• Review clinic appointment availability and adjust utilization to meet patient and clinic needs.
• Communicate with patients and care teams, VA facilities, and non-VA facilities.
• Coordinate during inpatient-to-outpatient transitions and prepare correspondence and lab results.
• Manage follow-up care systems: consults, tests, appointment requests, and patient actions.
• Process secure messages and participate in team huddles to support planning and follow-up care.
• Enter required information into electronic health records and verify patient data.

Skills

Tech health care

Policies & procedures

Medical terminology

Cross-disciplinary collaboration

Priority setting

Effective communication

Clinical workflow understanding

Education

High school diploma / GED

Job description

The Cincinnati VA Medical Center seeks an Advanced Medical Support Assistant to provide specialized administrative support within an interdisciplinary care delivery model, enabling clinicians to deliver high-quality patient care.

You will manage clinic workflows, coordinate scheduling and patient communications, and ensure accurate health records while collaborating with physicians, nurses, and other healthcare professionals.