Lead Medical Support Assistant

Veterans Health Administration; Jackson (MS); On-site; USD 50,000 - 66,000; Full time

Job summary

The Veterans Health Administration seeks a Lead Medical Support Assistant to coordinate Advanced MSA assignments and daily workload across an interdisciplinary unit. The role includes assigning work and ensuring proper staffing coverage while evaluating training records to identify training needs of MSAs in support of multiple settings.

The position requires proficiency in medical terminology, strong communication, and the ability to manage workloads and collaborate with clinicians to ensure

Qualifications

• High school diploma or GED. English proficiency required. U.S. Citizenship required or as per VA policy.
• Experience not required but position requires knowledge of medical terminology and coordination of care across clinics.
• Must be proficient in spoken and written English per 38 U.S.C. 7403(f).

Responsibilities

• Coordinate Advanced MSA assignments and workflows in an interdisciplinary unit.
• Assess daily workload and assign work to ensure coverage.
• Evaluate training records and determine training needs for MSAs.

Skills

Medical terminology

Clinical workflow

Access to care

Communication

Interdisciplinary coordination

Patient systems

Task prioritization

Delegation

Staff development

Staffing management

Workflow management

Education

High school diploma or GED

Job description

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

• Lead Medical Support Assistant, GS-07. (1) Experience. One year of creditable experience equivalent to the next lower grade. Experience at the GS-06 level include: (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• AND, (2) Knowledge, Skills, and Abilities (KSAs). In addition to meeting the experience above, the candidate must demonstrate the following KSAs: (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
• (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• (e) Ability to provide staff development and training.
• (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-07.

Physical Requirements

Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, pulling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment

Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.