Lead Medical Support Assistant

Veterans Health Administration; Portland (OR); On-site; USD 42,000 - 68,000; Full time

Job summary

Portland VA Medical Center is seeking a Lead Medical Support Assistant in the Imaging service line. This position requires one year of specialized experience at GS-6 level or equivalent, and a high school education or equivalent.

Duties include managing workflow, coordinating with clinicians, and supporting interdisciplinary care delivery. The role is based in Portland, Oregon, and involves working within the Imaging department to ensure timely access to care.

Qualifications

• Advanced knowledge of medical terminology and clinical flow processes across clinics.
• Ability to use multiple advanced patient care systems across clinics.

Responsibilities

• Organize work, set priorities, and delegate tasks to meet deadlines.
• Coordinate with interdisciplinary care team staff to ensure smooth patient flow.

Skills

Medical terminology

Patient care systems

Work prioritization

Communication skills

Staff training

Education

High school diploma or equivalent

Job description

Portland VA Medical Center is looking to fill a Lead Medical Support Assistant position in the Imaging service line. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

To qualify for this position, applicants must meet all requirements by the announcement closing date.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Education: High school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)

Specialized Experience: must possess one year of specialized experience equivalent to the GS-6 grade level collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community.

Resume must include hours per week for work experience credit.

• 1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• 2. Ability to utilize numerous advanced patient care systems in support of multiple clinics in an interdisciplinary setting.
• 3. Ability to organize work, set priorities, and delegate tasks/responsibilities to meet deadlines.
• 4. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• 5. Ability to provide staff development and training.
• 6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact if incomplete work across multiple clinics.

References: VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019 The full performance level of this vacancy is GS 7.

Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.