Medical Support Assistant

U.S. Department of Veterans Affairs; Brownsburg (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Federal benefits (health/vision/dental

Parental leave

Job summary

U.S. Department of Veterans Affairs Brownsburg CBOC is seeking a Medical Support Assistant to provide essential administrative support that enables physicians, nurses, and care teams to deliver direct patient care.

The role emphasizes patient scheduling, information entry, and confidentiality within a busy clinical setting. The ideal candidate will demonstrate knowledge of medical terminology, strong customer service skills, and the ability to use electronic health records and scheduling

Qualifications

• Advanced knowledge of medical terminology sufficient to communicate clinical staff instructions to patients.
• Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical information.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently performing patient support duties.
• Ability to communicate effectively with internal and external customers.

Responsibilities

• Perform clerical work to support care and treatment given to patients.
• Schedule appointments and coordinate with clinicians to avoid unnecessary visits.
• Maintain patient confidentiality in accordance with HIPAA requirements.
• Manage call center and front desk duties, routing inquiries appropriately.
• Utilize office automation tools to organize and maintain records and schedules.
• Assist veterans with travel reimbursements and related forms.

Skills

Medical terminology

Customer service

EHR / PC systems

Appointment scheduling

Independent work

Professional communication

Education

High school diploma or GED

Tools

Vista applications

Office computer software

Job description

Summary

This position is located at the Brownsburg - IN Community Based Outreach Clinic (CBOC) - Richard L. Roudebush VA Medical Center. The Medical Support Assistant is responsible for performing a variety of technical support duties that facilitate the work of physicians - nurses and other members of the medical facility who provide direct patient care.

Qualifications

NOTE: You must include qualifying specialized experience employment periods in mm/yyyy to mm/yyyy format on your resume and indicate Full-Time or Part-Time (if Part-time - must include # of hours worked per week). AND - if you have held a Government position - that position's grade level MUST be listed on your resume; Failure to include all requirements in your resume may result in disqualification. Please refer to USAJOBS Help Center - What should I include in my federal resume? for additional information on resume requirements. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience
• No experience required
• Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration
• None May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: GS-5 Medical Support Assistant In addition to meeting basic requirement listed above - applicant must possess at least one year experience at or equivalent to work at the next lower level - GS-4 that provides the knowledge - skills - and abilities to perform successfully the work of the position
• Experience: One year of creditable experience equivalent to the next lower grade
• OR Education
• Two years of education above high school
• TRANSCRIPTS REQUIRED Demonstrated Knowledge - Skills - and Abilities
• In addition candidates must demonstrated all of the KSA's below: (a) Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• (b) Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution (c) Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
• (d) Ability to schedule medical appointments in a clinical setting
• (e) Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.(f) Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• (f) Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is GS-5 Physical Requirements: The work is mostly sedentary
• It typically requires sitting with sustained periods of concentration
• There will be some walking - standing - bending - and carrying of relatively light objects
• The position may also require stooping - reaching - lifting - pulling - and other moderate exertion or strain
• Incumbent may occasionally have to walk some distance to a meeting.

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians - physician assistants - nurses - nursing assistants - and other members of the medical facility who provide direct patient care
• MSAs are considered chief sources of patient care and patient flow information
• The MSA is a key member of the patient care team providing crucial administrative advice and guidance
• The MSA performs clerical work in support of the care and treatment given to patients
• The incumbent may work in the Call Center - Urgent Care - or in an interdisciplinary care team within a primary care team or specialty clinic on an infrequent basis
• The incumbent performs duties related to scheduling per the National Scheduling Directive and will interface with personal computer (PC) applications as well as numerous Vista applications and Federal Electronic Health Record (EHR)
• The MSA screens/receives phone calls in a courteous and timely manner - determines the nature of request and provides the information desired using privacy rules and established clinic processes
• Responsible for following through on providers' orders including scheduling appropriate consultation requests - labs - x-rays and various other specialty clinics available at the CBOC
• Schedule all appointments with the patient's input - either in person or by phone
• This may require a high level of coordination to avoid patients having to make multiple trips to the clinic whenever possible
• Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes
• Daily review of active/pending consults
• Assist the veteran in creating a beneficiary travel request via paper form or use of the veteran kiosk
• Meet - communicate - and interact with individuals from varying backgrounds and with other health care team members in order to complete job assignments
• Use various types of office automation equipment and software - to include ability to set up - organize - and maintain record systems
• Utilizes such programs and databases to make appointments in a clinical setting
• Maintains patient confidentiality with information - per HIPAA requirements
• Work Schedule: Monday - Friday - 8:00am -4:30pm Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 91462VS Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Recruitment Incentive: Not Authorized Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)