Medical Support Assistant (Advanced)

Veterans Health Administration; Odessa (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

The Veterans Health Administration is seeking an Advanced Medical Support Assistant to support the Health Administration Service. The incumbent will help manage access to care, schedule appointments, collect demographic and insurance data, process patient information, and provide strong customer service to patients and colleagues.

This position emphasizes coordination of appointments across disciplines and adherence to policies and procedures to ensure smooth patient flow and care access.

Qualifications

• High school diploma or GED required.
• Ability to multitask across multiple systems.
• Excellent written and verbal communication with diverse customers.

Responsibilities

• Assist scheduling and coordinating appointments using advanced access principles.
• Collect and update demographics and insurance information.
• Process patient information and provide customer service.
• Coordinate consults and referrals as part of patient flow.

Skills

Scheduling

Customer service

Multitasking

Communication

Education

High school diploma or GED

Job description

The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Health Administration Service (HAS). The incumbent's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments using advanced clinic access principles, collecting, and updating demographic and insurance information, consult scheduling, patient processing, and customer service.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2026

Basic Requirements:

• Citizenship: Be a citizen of the United States (U.S.).
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. No experience required.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates. Experience: One year of experience equivalent to the GS-5 grade level.

Demonstrated Knowledge, Skills, and Abilities:

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience:

• Experience of working in a clerical or administrative office.
• Experience with scheduling in an appointment system or calendar.
• Ability to communicate and provide customer service to a wide variety of population.
• Ability multitask using multiple systems to get the job done.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.