Lead Medical Support Assistant

US Military Treatment Facilities under DHA; Augusta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Lead Medical Support Assistant position is located at Eisenhower Army Medical Center, Fort Gordon, Georgia, supporting the Centralized Call Center. You will perform front-desk procedures, schedule patient appointments, maintain patient medical records, and refer patients to other clinics while providing information to patients and staff.

A qualified typist (40 wpm) is required. Strong organizational skills, customer service, and attention to accuracy are essential.

Qualifications

• Specialized experience: front desk procedures, scheduling patient appointments, maintaining patient medical records.
• Referring patients to other clinics.
• Providing information to patients and staff.

Responsibilities

• Lead Medical Support Assistant supporting the Centralized Call Center.
• Handle front desk operations and patient scheduling.
• Maintain medical records and coordinate referrals.

Skills

Front desk procedures

Scheduling

Medical records management

Patient information

Job description

About the Position

This position is located in Eisenhower Army Medical Center at Fort Gordon, Georgia. Serves as a Lead Medical Support Assistant responsible for the performance of a variety of substantive duties in support of the Centralized Call Center.

Who May Apply: US Citizens

This is a Direct Hire Solicitation

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Medical Support Assistant (Scheduler/Office Automation)

Specialized Experience: One year of specialized experience which includes

• applying clinic procedures for working the front desk, scheduling patient appointments, maintaining patient medical records;
• referring patients to other clinics, and
• providing information to patients and staff.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.