Lead Medical Support Assistant

VA Detroit; Alexandria (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Lead Medical Support Assistant in Alexandria, LA. This role involves scheduling, guiding team members, and ensuring efficient workflow to support Veterans. The position offers competitive benefits and a structured work schedule.

Benefits

Paid Time Off

Parental Leave

Child Care Subsidy

Retirement Plans

Insurance Options

Qualifications

• Experience in scheduling appointments and managing workflows.
• Ability to train and guide team members.

Responsibilities

• Schedule appointments and verify provider orders.
• Ensure timely service for Veterans and families.
• Monitor and distribute work assignments.

Skills

Scheduling

Interpreting Provider Orders

Guidance

Monitoring Work Assignments

Resolving Workplace Issues

Training

Job description

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Summary
This Lead Medical Support Assistant (LMSA) position is in the Social Work Service of the Alexandria VA Health Care System located in Alexandria LA.

The primary duties of the Lead Medical Support Assistant (LMSA) may include but are not limited to:

• Scheduling appointments.
• Interpreting and verifying provider orders in accordance with VHA National Scheduling Guidelines.
• Ensuring Veterans and their families are serviced in a timely and efficient manner.
• Providing guidance to team members about changes in VA policies and procedures.
• Monitoring and distributing work assignments.
• Maintaining efficient workflow.
• Resolving workplace issues and liaising between staff, clinic staff, and Veterans.
• Ensuring quality and accuracy in scheduling.
• Training new and current MSAs.
• Organizing work structure and reviewing data for accuracy.
• Assigning Mental Health Treatment Coordinators in PCMM.
• Processing clinic grid blocking requests.

Work Schedule: Monday-Friday, 8:00am - 4:30pm (schedule to be clarified during interview)

Compensation and Benefits: Competitive salary, paid time off, parental leave, child care subsidy, retirement plans, insurance options, and more. Telework is not available. This is a non-virtual position.