Primary Care Coordinator (Medical Assistant)

Pine Park Health; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming senior healthcare. As a Primary Care Coordinator, you'll be the vital link between patients, families, and providers, ensuring exceptional care delivery. This role involves managing patient documentation, scheduling appointments, and facilitating communication across healthcare teams. With a focus on improving patient experiences, you'll thrive in a dynamic environment that values your contributions. Enjoy a range of benefits, including stock options and paid time off, while making a meaningful impact in the lives of seniors. If you are passionate about healthcare and ready to take on a rewarding challenge, this opportunity is perfect for you.

Benefits

Stock Option Plan

Paid Parental Leave

Medical, Vision, and Dental Insurance

401K Retirement Plan

Mileage and Cell Phone Reimbursement

Annual Wellness Allowance

Professional and Personal Development Annual Allowance

FSA and Dependent Care FSA

10 Paid Holidays

Paid Time Off

Qualifications

• High School Diploma required; some college preferred.
• Medical Assistant Certification is a plus.

Responsibilities

• Coordinate patient care and manage documentation.
• Serve as primary contact for patients and families.

Skills

Patient Care Coordination

Communication Skills

Healthcare Technology

Documentation Management

Education

High School Diploma

Medical Assistant Certification

Tools

EMR Software

Healthcare Technology Platforms

Job description

Welcome to Pine Park Health!

About Us

Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We’re on a mission to dramatically improve healthcare for seniors by building a new model of care that’s designed around everyone involved — patients, families, community staff members, providers, and payers.

We’ve started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital.

Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we’re growing quickly to expand our reach and impact. Investors include First Round Capital, Google’s AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you’re a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us!

The Opportunity

The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation.

Key Responsibilities:

- Serve as primary contact for patients, families, and providers

- Schedule and coordinate medical appointments

- Manage patient documentation and EMR updates

- Process urgent care calls and STAT tasks

- Participate in mandatory after-hours shift rotation

- Handle communications via phone, email, text, and fax

- Coordinate with community partners and specialty providers

- Facilitate new patient onboarding

Key Evaluation Metrics: Success will be measured in the following focus areas:

Inbound Phone Calls:

-Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day

-Aim for an average wait time of less than 30 seconds

-Ensure caller wait times do not exceed 2 minutes

Task Completion:

-Messages and Clinical Emails: Address 95% within 2 hours

-Complete routine tasks within 7 days; STAT tasks completed within 24 hours

-Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit

-Complete 100% of visit reminder calls each day and expect to make ~20 reminder calls / day

Voicemails:

-Close/resolve all urgent voicemails within 1 hour

-Return non-urgent voicemails within 1 business day

-Ensure after-hours voicemails are addressed within first 2 hours of next business day

Patient Care Management:

-Ensure accurate logging of all patient encounters for chronic care management

-Log 6 hours per day of care coordination using our custom logging software

-Assist with improvement projects related to quality and efficiency

-Achieve a patient satisfaction survey score of 8.5/10 or higher

Requirements:

- High School Diploma (some college preferred)

- Basic understanding of Primary Care Operations

- Medical Assistant Certification preferred

- Reliable internet and HIPAA-compliant workspace

- Comfort with healthcare technology platforms

- Ability to thrive in a fast-paced, changing environment

- Attendance is critical in this role to ensure quality patient care

- Must be able to work ~5 on call overnights and/or weekends

- Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from

participation in Federal Health Care Programs at any time and must remain in good standing

with government regulators such as the OIG, CMS, etc.

Benefits Designed For You and Yours

• Stock Option Plan
• Paid Parental Leave
• Medical, Vision, and Dental Insurance
• 401K Retirement Plan
• Mileage and Cell Phone Reimbursement
• Annual Wellness Allowance
• Professional and Personal Development Annual Allowance
• FSA and Dependent Care FSA
• 10 Paid Holidays
• Paid Time Off
• Paid Sick days

Physical Requirements:

- Ability to remain seated for extended periods

- High proficiency with computers and mobile devices

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.