Medical Reception Supervisor - Primary Care Arbor Park

IHA; Ypsilanti (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a Medical Reception Supervisor to oversee the Medical Records and Medical Reception teams, ensuring efficient patient flow, high customer satisfaction, and alignment with operational goals.

The role requires at least 3 years in a medical office with reception duties, supervisory experience preferred, and a High School diploma or equivalent; an associate or bachelor's degree in management or healthcare administration is desirable.

Qualifications

• Minimum of 3 years' experience working in a medical office, with reception duties.
• Prior supervisory experience preferred.
• High School diploma or equivalent; degree in management/healthcare is a plus.
• Experience with scheduling and timekeeping is expected.

Responsibilities

• Supervises day-to-day operations of the medical reception and records areas.
• Manages scheduling and timekeeping; covers reception when needed.
• Coordinates with office leadership to ensure compliant workflows.
• Oversees clerical audits and contributes to budget oversight.

Skills

Staff supervision

Timekeeping

Customer service

Communication

Education

High School diploma

Associate’s or Bachelor’s in Management or Healthcare Administration

Job description

Description: Trinity Health IHA Medical Group is looking for a

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

Employment Type

Full time

What You'll Do

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests. Fills in as medical receptionist when needed.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
• Manages clerical audits, internal and external, for the office.
• Assists in the development and oversight of the office budget.

General Requirements

• EDUCATION: High School graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate’s or Bachelor’s degree in relevant field (Management, Healthcare Administration, etc.)
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum of 3 years’ experience working in a medical office, with reception or cross‑trained medical assisting duties required. Prior supervisory experience strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day‑one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission‑driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.