Lead Medical Office Assistant: Training, Scheduling & Billing

methodisthealth; Whitehaven (MD); On-site; USD 42,000 - 68,000; Full time

Job summary

Methodist Health is seeking a Lead Medical Office Assistant to oversee training for departmental associates, develop educational materials, and manage registration and billing workflows. Responsibilities include responding to inquiries, scheduling appointments, verifying insurance, collecting payments, and supervising new staff during orientation, all within MLH's mission and values.

The role requires strong written and verbal communication, ability to organize multiple tasks, and independent

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of administrative or clerical experience is required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Develops, maintains and conducts a comprehensive training program for new departmental associates in areas such as policies, procedures, and workflow and computer system operation.
• Responds promptly to incoming calls providing information and assistance to callers.
• Triages and transcribes telephone messages in an accurate and efficient manner.
• Schedules patients for appointment and/or treatment on computer.
• Verifies patient's insurance information for specific services.
• Establishes registration records.
• Obtains missing data from patient.
• Monitors registration demographic data.
• Updates records as needed.
• Determine cost of service, collects payments, and provides patient with itemized fee tickets.
• Accesses insurance versus patient responsibility of services.
• Evaluates patient's need for financial counseling and establishment of budget plan.
• Uses the employer data sheet files for each employee visit to determine the procedures required, the charges, and the contact person for each company.
• Performs and delegates special projects for management.
• Performs other job functions as assigned or requested.

Skills

Communication skills

Multitasking

Administrative support

Independent judgment

Office equipment operation

Education

High School Diploma or Equivalent

Job description

Methodist Health is seeking a Lead Medical Office Assistant to oversee training for departmental associates, develop educational materials, and manage registration and billing workflows. Responsibilities include responding to inquiries, scheduling appointments, verifying insurance, collecting payments, and supervising new staff during orientation, all within MLH's mission and values.

The role requires strong written and verbal communication, ability to organize multiple tasks, and independent