Practice Operations Leader: Elevate Patient Care & Growth

Methodist Health System; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Methodist Medical Group is seeking an Office Manager to supervise daily facility operations and partner with physicians to maintain high patient care standards. You will lead front-end revenue cycle workflows, coordinate staff training, and oversee budgeting and reporting for assigned practices.

The role requires strong leadership, analytical skills, and proficiency with health-care software. Normal office environment with occasional after-hours or weekend work.

Qualifications

• Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
• Excellent analytical and problem-solving skills
• Computer literacy and knowledge of relevant health care and administrative software
• Good leadership, motivation, training and goal-setting skills
• Excellent verbal and written communication skills
• Financial and accounting skills
• Knowledge of finance best practices and standards
• Strong organization and time management skills

Responsibilities

• Supervise and perform front end revenue cycle workflows to achieve key practice indicators for practice revenue cycle, including but not limited to the management of provider performance against MMG initiatives
• Round with staff at assigned practice daily; ensure assigned practice maintain MMG standards of performance for huddles, staff meetings, and one on one meetings, supporting employee engagement and employee development goals
• Ensure assigned practice maintain MMG standards for practice performance meetings and operating reports
• Coordinate with MMG leadership in the initial preparation and development of an annual operating budget and monitor performance to budget
• Manage and oversee the business affairs of assigned practice
• Utilize data to make informed decisions on practice operations and to provide updates to MMG leadership
• Manage and report to Supervisor the patient experience and access at assigned practice
• Hire, train, monitor and retain staff
• Monitor performance of direct reports continually, provide additional training as needed, and conduct annual performance evaluations for direct reports
• Manage work schedules and ensure appropriate staffing
• Supervise the management of inventory for medications and medical equipment and organize for resupply and maintenance
• Manage security and occupational health and safety at assigned practice
• Interact with patients and assist in patient complaint resolution; manage patient grievances per MMG policy
• Partner with providers to achieve performance metrics
• Collaborate with providers to develop business strategies and patient services
• Support MMG in the recruitment and onboarding of Providers.
• Assist in carrying out short and long-term practice growth strategies
• Model leadership behaviors that support mission and goals of organization.
• Lead practice-based committees for assigned practice to engage staff in operational decisions

Skills

Interpersonal communication

Analytical thinking

Problem solving

Leadership and mentoring

Office software proficiency

Education

Bachelor's degree in health care administration/related field

Job description

Methodist Medical Group is seeking an Office Manager to supervise daily facility operations and partner with physicians to maintain high patient care standards. You will lead front-end revenue cycle workflows, coordinate staff training, and oversee budgeting and reporting for assigned practices.

The role requires strong leadership, analytical skills, and proficiency with health-care software. Normal office environment with occasional after-hours or weekend work.