Lead Medical Office Assistant & Training Coordinator

7700 Lebonheur Pediatrics; Whitehaven (MD); On-site; USD 40,000 - 48,000; Full time

Job summary

Methodist Le Bonheur Healthcare is seeking a Lead Medical Office Assistant in Memphis to lead training for the physician practice and manage registration, verification of benefits, and accounts receivable processes. The role emphasizes accurate data handling, patient communication, and coordinating with departments to ensure smooth daily workflow.

You will supervise new associates during orientation, maintain registration records, and facilitate efficient patient scheduling while upholding MLH's

Qualifications

• Ability to read, comprehend and explain moderately complex written material.
• Ability to communicate both orally and in writing with others.
• Ability to organize multiple tasks and workflow for self and others as relates to training and preparing educational materials.
• Ability to maintain good working relationships with co-workers and others external to the department.
• Ability to work without close supervision and to exercise independent judgement.
• Ability to operate standard office equipment such as CRT's, PC's, copy and fax machines.

Responsibilities

• Develops, maintains and conducts a comprehensive training program for new departmental Associates in areas such as policies, procedures, and workflow and computer system operation.
• Responds promptly to incoming calls providing information and assistance to callers.
• Triages and transcribes telephone messages in an accurate and efficient manner.
• Schedules patients for appointment and/or treatment on computer.
• Verifies patient’s insurance information for specific services.
• Establishes registration records.
• Obtains missing data from patient.
• Monitors registration demographic data.
• Updates records as needed.
• Determine cost of service, collects payments, and provides patient with itemized fee tickets.
• Accesses insurance versus patient responsibility of services.
• Evaluates patient’s need for financial counseling and establishment of budget plan.
• Uses the employer data sheet files for each employee visit to determine the procedures required, the charges, and the contact person for each company.
• Performs and delegates special projects for management.
• Performs other job functions as assigned or requested.

Skills

Written communication

Oral communication

Organization

Independent judgement

Interpersonal skills

Office equipment

Education

High School Diploma

Job description

Methodist Le Bonheur Healthcare is seeking a Lead Medical Office Assistant in Memphis to lead training for the physician practice and manage registration, verification of benefits, and accounts receivable processes. The role emphasizes accurate data handling, patient communication, and coordinating with departments to ensure smooth daily workflow.

You will supervise new associates during orientation, maintain registration records, and facilitate efficient patient scheduling while upholding MLH's