Lead Medical Assistant

Maverick Marketing; Homosassa Springs (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Maverick Marketing is seeking an experienced office manager to oversee a range of administrative and clinical staff functions, ensuring excellent patient experience and efficient operations. You will manage office personnel, payroll processes, and vendor relations while upholding policies and procedures.

The role requires strong customer service, communication, and organizational skills, with experience in medical settings and insurance verification.

Qualifications

• Excellent customer service skills.
• Familiarity with company policies and healthcare regulations.
• High School diploma or equivalent.
• Knowledge of Microsoft Office products.
• Knowledge of business office procedures.
• Excellent oral and written communication skills.
• Ability to greet patients and answer phones professionally.
• Ability to establish and maintain effective working relationships with providers, patients, and the public.
• Time management skills.
• Problem solving and error correction abilities.
• Maintain production and work independently.
• Planning and organizing abilities.
• Adaptability to various situations and personnel.
• Project management skills.
• Ability to manage people toward company goals.
• Must have at least 2 years of Medical Assistant skills and Insurance Verification.
• 1 year of leadership in a medical setting.

Responsibilities

• Provide outstanding customer service to improve customer satisfaction and relationship.
• Stay up to date on policies and procedures.
• Maintain stellar customer service skills at all times in all areas of the role.
• Maximize office productivity through enforcement of company policies and procedures.
• Research and develop resources for timely and efficient workflow.
• Establish uniform correspondence practices and procedures.
• Review clerical and personnel records for completeness and timeliness.
• Train new personnel and maintain timely performance reviews.
• Maintain performance documentation of personnel.
• Maintain contact with customers and outside vendors.
• Assist company marketer with marketing activities and to obtain company contracts.
• Ensure patients receive the company’s vision of patient care experience.
• Prepare and submit payroll of personnel.
• Produce necessary reports of clinic’s operations to the Regional Manager.
• Maintain and account for payment collections, petty cash logs, receipts, and bank deposits daily.
• Attend company meetings.
• Host staff meetings with assigned location.
• Any additional duties assigned.

Skills

Customer service

Policies compliance

Time management

Problem solving

Planning & organization

Leadership in medical setting

People management

Communication skills

Phone handling

Independent work

Education

High School diploma or equivalent

2+ years Medical Assistant skills

Insurance verification experience

Tools

Microsoft Office

Job description

Job Purpose

Manages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience.

Description

Manages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience.

Duties And Responsibilities

• Provide outstanding customer service to improve customer satisfaction and relationship.
• Stay up to date on policies and procedures.
• Must maintain stellar customer service skills at all times in all areas of the role.
• Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff.
• Researches and develops resources that create timely and efficient workflow.
• Establishes uniform correspondence practices and procedures.
• Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness.
• Train new personnel and maintain timely performance reviews.
• Maintain performance documentation of personnel.
• Maintains contact with customers and outside vendors.
• Assists company marketer with marketing activities and to obtain company contracts.
• Ensure that patients receive the company’s vision of patient care experience.
• Prepares and submits payroll of personnel.
• Produces necessary reports of clinic’s operations to the Regional Manager.
• Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily.
• Attend company meetings.
• Host staff meetings with assigned location.
• Any additional duties assigned.

Requirements

Qualifications

Qualifications Include

• Excellent customer service skills
• Familiarity with company policies and healthcare regulations
• High School diploma or equivalent
• Knowledge of Microsoft Office products
• Knowledge of business office procedures
• Excellent oral and written communication skills
• Ability to greet patients and answer phones in a professional manner
• Ability to establish and maintain effective working relationships with providers, patients, and to the public
• Utilize time management skills
• Recognize, evaluate, solve problems, and correct errors
• Maintain productivity and work independently
• Planning and organization skills
• Ability to adapt to a variety of situations and personnel
• Project management skills
• Ability to manage people effectively toward company goals
• Must have at least 2 Years of Medical Assistant Skills and Insurance Verification.
• 1 Year of Leadership in a Medical Setting

Working conditions

This position may require evening, weekend, or holiday work. This position requires many hours in a sitting or standing position.

This position requires travel to various office locations.

Direct reports

Medical Associates, Clinical Providers

PM20