Lead Medical Appointment Clerk

Le CYR Consulting; Warner Robins (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare consulting firm is seeking a Lead Medical Appointment Clerk (Supervisor) to oversee the daily operations of a medical appointment team at Robins Air Force Base. The ideal candidate will have a high school diploma and at least 6 months of experience in medical appointment scheduling. Responsibilities include managing staff schedules, monitoring performance metrics, and ensuring compliance with regulatory standards. A Basic Life Support (BLS) certification is required. This position offers a full-time schedule, Monday to Friday.

Qualifications

• Minimum 6 months’ experience in medical appointment scheduling within a clinical setting.
• Typing speed of at least 50 WPM.
• Demonstrated supervisory or lead experience preferred.

Responsibilities

• Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services.
• Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation.
• Oversee appointment scheduling, rescheduling, and cancellations in MHS GENESIS.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or GED equivalent

Job description

Job Title: Lead Medical Appointment Clerk (Supervisor)

Location: 78th Medical Group, Robins Air Force Base, Warner Robins, GA 31098

Tentative Start Date: 16 May2026

No. of FTEs Required: 1 FTE

Work Schedule: Monday-Friday, 0730–1630 (9-hour shift with 1-hour unpaid meal break); 40 hours/week

Documents Required for Submission

• Updated Resume (With all gaps explained)
• Basic Life Support (BLS) certification (AHA or Red Cross) required

Qualifications

• Education: High School Diploma or General Educational Development (GED) equivalent.
• Experience:
  • Minimum 6 months’ experience in medical appointment scheduling within a clinical setting
  • Typing speed of at least 50 WPM
  • Demonstrated supervisory or lead experience preferred
  • Strong customer service, communication, and organizational skills
• License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required

Responsibilities

• Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services.
• Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation.
• Oversee appointment scheduling, rescheduling, and cancellations in MHS GENESIS in compliance with access-to-care standards.
• Monitor call center performance metrics, including wait times, abandonment rates, and first-call resolution.
• Train, mentor, and evaluate staff to ensure compliance with DHA appointing procedures and customer service standards.
• Serve as the primary liaison between appointment staff and clinic leadership to resolve scheduling and access issues.
• Prepare and submit required performance and quality reports to Government leadership.
• Approve leave, address employee issues, and resolve patient complaints as required.
• Ensure compliance with HIPAA, Privacy Act, and DoD security policies.