Lead Luxury Travel Team to Elevate Service

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

JPMorgan Chase & Co. in the United States invites an experienced Team Leader to guide a luxury Travel Advisors group within Chase Travel. You will lead Reserve Travel Designers, mentor them, and elevate service while driving business growth.

You will cultivate a high-performance culture, ensuring coaching, feedback, and development for continued excellence. You bring a strong travel customer service background and a proven leadership record to deliver exceptional customer experiences, loyalty,

Qualifications

• Experience in team leadership, coaching, performance management and/or training.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and commitment to delivering exceptional customer experiences.
• Skilled in conflict management and resolution, adept at handling complex customer and team issues.
• Builds strong relationships within the team and across the organization.
• Leads through change with a growth mindset and adaptability.
• Drives business results through extreme ownership and accountability for both individual and team performance.

Responsibilities

• Lead, mentor, and inspire a team of travel designers to achieve both individual and team goals.
• Cultivate a collaborative, high-performance culture focused on continuous improvement and professional growth.
• Conduct regular performance reviews, provide actionable feedback, and identify development needs for team members.
• Develop and execute strategies to drive booking conversion, customer loyalty, and achieve high NPS/OSAT metrics.
• Analyze trends and customer feedback to identify opportunities for service improvements.
• Ensure operational goals and key performance indicators are consistently met or exceeded.
• Ensure the delivery of exceptional, personalized service to each customer.
• Resolve complex service issues proactively before they escalate.
• Oversee the timely, accurate, and comprehensive delivery of travel products and services.
• Manage daily operations, including efficient workflows, adherence to company and line-of-business policies, team schedules, and workload distribution.
• Collaborate with internal partners across training, content, knowledge management, and workforce planning to support operational excellence.

Skills

Team leadership

Coaching

Performance management

Training

Communication

Problem-solving

Attention to detail

Conflict management

Relationship building

Change leadership

Accountability

Job description

JPMorgan Chase & Co. in the United States invites an experienced Team Leader to guide a luxury Travel Advisors group within Chase Travel. You will lead Reserve Travel Designers, mentor them, and elevate service while driving business growth.

You will cultivate a high-performance culture, ensuring coaching, feedback, and development for continued excellence. You bring a strong travel customer service background and a proven leadership record to deliver exceptional customer experiences, loyalty,