Luxury Travel Team Lead – Elevate Service & Growth

Next Frontier Capital; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase Travel is expanding its team and seeks an experienced Team Leader to guide and develop a group of luxury travel designers. You will lead performance, coach for growth, and drive initiatives that increase bookings and customer loyalty while maintaining excellent service standards.

A focus on analytics and cross-functional collaboration will be essential. You will oversee daily operations, ensure service excellence, and partner with internal teams to deliver seamless travel experiences for

Qualifications

• Experience leading high-performing teams in travel, luxury, or hospitality sectors.
• Strong coaching, feedback, and development planning skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proven ability to drive metrics such as NPS/OSAT and customer satisfaction.

Responsibilities

• Lead, mentor, and inspire a team of travel designers to achieve goals.
• Cultivate a collaborative, high-performance culture and promote professional growth.
• Conduct performance reviews and identify development needs.
• Develop strategies to drive bookings, loyalty, and high customer satisfaction.

Skills

Team leadership

Coaching

Communication

Customer service

Problem solving

Performance management

Strategic planning

Job description

Chase Travel is expanding its team and seeks an experienced Team Leader to guide and develop a group of luxury travel designers. You will lead performance, coach for growth, and drive initiatives that increase bookings and customer loyalty while maintaining excellent service standards.

A focus on analytics and cross-functional collaboration will be essential. You will oversee daily operations, ensure service excellence, and partner with internal teams to deliver seamless travel experiences for