Luxury Travel Team Lead – Expansion Program

JPMorgan Chase; Lansing (IL); Hybrid; USD 63,000 - 108,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site wellness centers

Job summary

JPMorgan Chase is seeking a VWT Team Lead for the JPMPC Expansion to oversee a specialized travel advisory team serving high net worth clients. The role focuses on leadership, coaching, and performance management to ensure exceptional service aligned with client expectations.

The team is tasked with maintaining service standards, refining processes, and collaborating across departments to deliver seamless experiences while driving segment performance and strategic improvements for senior

Qualifications

• College Degree (or equivalent) required.
• Proven experience in client success, luxury travel, or hospitality leadership roles.
• Strong background in quality assurance and process improvement.
• Exceptional communication, leadership, and problem-solving skills.
• Experience with luxury/HNW clientele.
• Collaborative team player with strong attention to detail.
• Familiarity with CRM software and tools to manage client interactions and data (Client Base and/or Salesforce).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations.

Responsibilities

• Lead, coach, and develop a team of travel advisors serving a critical customer segment.
• Set clear performance expectations and service standards aligned with client needs.
• Monitor and analyze team performance, client feedback, and service outcomes.
• Ensure adherence to SLAs and SOPs.
• Refine day-to-day processes to elevate the customer experience.
• Resolve escalated client issues promptly and effectively.
• Collaborate with other departments to ensure seamless service delivery.
• Build and maintain strong relationships with clients in the critical segment.
• Identify opportunities for team training and professional development, and support adoption of new processes, procedures, and technology.
• Report on segment performance, trends, and opportunities to senior leadership.
• Foster a culture of excellence, accountability, and proactive problem-solving.

Skills

Client success

Luxury travel leadership

Leadership

Quality assurance

Communication

Problem solving

Team collaboration

CRM software

Salesforce

Microsoft Office

Education

College Degree (or equivalent)

Tools

Salesforce

Client Base

Job description

JPMorgan Chase is seeking a VWT Team Lead for the JPMPC Expansion to oversee a specialized travel advisory team serving high net worth clients. The role focuses on leadership, coaching, and performance management to ensure exceptional service aligned with client expectations.

The team is tasked with maintaining service standards, refining processes, and collaborating across departments to deliver seamless experiences while driving segment performance and strategic improvements for senior