Lead Loss Mitigation QA Supervisor — Mortgage Workout Team

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 75,000 - 105,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Loss Mitigation Quality Assurance Supervisor to lead a portfolio QA team and ensure loan workouts comply with all government, insurer, and investor guidelines. The role demands detail-oriented oversight in a fast-paced environment and strong leadership across a multi-branch operation.

The incumbent will validate borrower documents, review title and appraisal data, and monitor QA metrics while driving improvements in processes and policy to maintain

Qualifications

• Associate’s degree or equivalent combination of education/experience.
• 3-5 years’ experience in Leadership and management.
• 3 -5 years’ experience in underwriting loss mitigation or origination of mortgage loans
• Must have knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines
• Knowledge of Federal and State regulations, including RESPA, TILA, ECOA, and HMDA requirements
• Knowledge of loan processing, underwriting and/or closing procedures
• Excellent communication and customer service skills
• Excellent prioritization and time management skills
• Proficient with Microsoft Office applications
• Fidelity/MSP/LPS/BITB experience preferred

Responsibilities

• Ensure loss mitigation loan workout quality for the entire serviced portfolio.
• Manage and lead a team of up to 8 or more Loss Mitigation Quality Assurance Specialists.
• Assist team with Underwriting and ensure each loan workout adheres to the applicable Government agency, Insurer, and Investor guidelines.
• Ensure that all guidelines are up to date with government agency and insurer guidelines.
• Conduct monthly, quarterly and yearly reviews and calibrations of managed team.
• Improve and Implement department processes and policy pertaining to portfolio quality.
• Review and validate supporting borrower financial documents and compute applicable financial information.
• Review title reports, original loan documents and valuation information.
• Review applicable net present value models for each loan workout file and ensure input quality.
• Ensure record maintenance quality of applicable loan workout files.
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance.

Skills

Leadership & management

Underwriting experience

Mortgage loan knowledge

Communication

Regulatory knowledge

Education

Associate’s degree or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Fidelity/MSP/LPS/BITB

Job description

CrossCountry Mortgage, LLC is seeking a Loss Mitigation Quality Assurance Supervisor to lead a portfolio QA team and ensure loan workouts comply with all government, insurer, and investor guidelines. The role demands detail-oriented oversight in a fast-paced environment and strong leadership across a multi-branch operation.

The incumbent will validate borrower documents, review title and appraisal data, and monitor QA metrics while driving improvements in processes and policy to maintain