Loss Mitigation Quality Assurance Supervisor

CrossCountry Mortgage, LLC; Fort Mill (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC in Fort Mill, SC, is seeking a Loss Mitigation Quality Assurance Supervisor to lead a team that reviews loan workouts and ensures compliance with Government agency, Insurer, and Investor guidelines. This role demands strong attention to detail in a fast-paced environment.

You will oversee up to 8+ QA Specialists, guide underwriting support, keep guidelines current, and report on portfolio quality while ensuring regulatory compliance and top-notch service.

Qualifications

• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• 3-5 years’ experience in Leadership and management.
• 3-5 years’ experience in underwriting loss mitigation or origination of mortgage loans
• Must have knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines
• Knowledge of Federal and State regulations, including RESPA, TILA, ECOA, and HMDA requirements
• Knowledge of loan processing, underwriting and/or closing procedures
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.
• Fidelity/MSP/LPS/BITB experience preferred

Responsibilities

• Ensure loss mitigation loan workout quality for the entire serviced portfolio
• Manage and lead a team of up to 8 or more Loss Mitigation Quality Assurance Specialists
• Assist team with Underwriting and ensure each loan workout adheres to the applicable Government agency, Insurer, and Investor guidelines.
• Ensure that all guidelines are up to date with government agency and insurer guidelines.
• Conduct monthly, quarterly and yearly reviews and calibrations of managed team.
• Improve and Implement department processes and policy pertaining to portfolio quality.
• Review and validate supporting borrower financial documents and compute applicable financial information.
• Review title reports, original loan documents and valuation information.
• Review applicable net present value models for each loan workout file and ensure input quality.
• Ensure record maintenance quality of applicable loan workout files.
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance.

Skills

Leadership

Communication

Customer service

Time management

Education

Associate degree

Bachelor's degree

Tools

MS Office

Fidelity/MSP/LPS

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Loss Mitigation Quality Assurance Supervisor will support RoundPoint Mortgage Servicing LLC. The Loss Mitigation Quality Assurance Supervisor is responsible for ensuring all Loss Mitigation pre-foreclosure loan workout submissions are conformable with Government agency, Insurer, and Investor Guidelines. The person in this position will manage a team of Portfolio Quality Specialists who review and underwrite loan workouts according to applicable Government agency, Insurer, and Investor Guidelines. This person must have keen attention for detail and experience in a fast-paced environment.

Job Responsibilities

• Ensure loss mitigation loan workout quality for the entire serviced portfolio
• Manage and lead a team of up to 8 or more Loss Mitigation Quality Assurance Specialists
• Assist team with Underwriting and ensure each loan workout adheres to the applicable Government agency, Insurer, and Investor guidelines.
• Ensure that all guidelines are up to date with government agency and insurer guidelines.
• Conduct monthly, quarterly and yearly reviews and calibrations of managed team.
• Improve and Implement department processes and policy pertaining to portfolio quality.
• Review and validate supporting borrower financial documents and compute applicable financial information.
• Review title reports, original loan documents and valuation information.
• Review applicable net present value models for each loan workout file and ensure input quality.
• Ensure record maintenance quality of applicable loan workout files.
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance.

Qualifications And Skills

• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• 3-5 years’ experience in Leadership and management.
• 3 -5 years’ experience in underwriting loss mitigation or origination of mortgage loans
• Must have knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines
• Knowledge of Federal and State regulations, including RESPA, TILA, ECOA, and HMDA requirements
• Knowledge of loan processing, underwriting and/or closing procedures
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.
• Fidelity/MSP/LPS/BITB experience preferred

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.