Loss Mitigation QA Team Lead - Mortgage Servicing

CrossCountry Mortgage, LLC; Fort Mill (SC); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401K

Short-term disability

Employee assistance program

Wellness program

Résumé du poste

CrossCountry Mortgage, LLC in Fort Mill, SC, is seeking a Loss Mitigation Quality Assurance Supervisor to lead a team that reviews loan workouts and ensures compliance with Government agency, Insurer, and Investor guidelines. This role demands strong attention to detail in a fast-paced environment.

You will oversee up to 8+ QA Specialists, guide underwriting support, keep guidelines current, and report on portfolio quality while ensuring regulatory compliance and top-notch service.

Qualifications

• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• 3-5 years’ experience in Leadership and management.
• 3-5 years’ experience in underwriting loss mitigation or origination of mortgage loans
• Must have knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines
• Knowledge of Federal and State regulations, including RESPA, TILA, ECOA, and HMDA requirements
• Knowledge of loan processing, underwriting and/or closing procedures
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.
• Fidelity/MSP/LPS/BITB experience preferred

Responsabilités

• Ensure loss mitigation loan workout quality for the entire serviced portfolio
• Manage and lead a team of up to 8 or more Loss Mitigation Quality Assurance Specialists
• Assist team with Underwriting and ensure each loan workout adheres to the applicable Government agency, Insurer, and Investor guidelines.
• Ensure that all guidelines are up to date with government agency and insurer guidelines.
• Conduct monthly, quarterly and yearly reviews and calibrations of managed team.
• Improve and Implement department processes and policy pertaining to portfolio quality.
• Review and validate supporting borrower financial documents and compute applicable financial information.
• Review title reports, original loan documents and valuation information.
• Review applicable net present value models for each loan workout file and ensure input quality.
• Ensure record maintenance quality of applicable loan workout files.
• Incumbent will be responsible for meeting RoundPoint’s commitment to compliance.

Connaissances

Leadership

Communication

Customer service

Time management

Formation

Associate degree

Bachelor's degree

Outils

MS Office

Fidelity/MSP/LPS

Description du poste

CrossCountry Mortgage, LLC in Fort Mill, SC, is seeking a Loss Mitigation Quality Assurance Supervisor to lead a team that reviews loan workouts and ensures compliance with Government agency, Insurer, and Investor guidelines. This role demands strong attention to detail in a fast-paced environment.

You will oversee up to 8+ QA Specialists, guide underwriting support, keep guidelines current, and report on portfolio quality while ensuring regulatory compliance and top-notch service.