Lead - Logistics Operations

Tata Consultancy Services Limited; South Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Tata Consultancy Services Limited in the United States seeks a Logistics Team Lead to oversee end-to-end logistics operations across North America, managing a 20-person team and serving as a key client-facing leader.

You will drive KPIs, engage stakeholders, optimize transportation planning, and lead transformation initiatives using TMS such as OTM, SAP, and Blue Yonder, while ensuring compliance and performance.

Qualifications

• Leadership and team management experience in logistics
• Strong stakeholder management and client-facing skills
• Proven track record delivering KPIs and SLAs
• Experience with transportation planning and international shipments
• Familiarity with major TMS systems (OTM, SAP, Blue Yonder) and dashboards

Responsibilities

• Lead 20+ logistics professionals, coaching and development
• Plan workforce, allocate resources, and schedule coverage
• Manage escalations and coordinate client/stakeholder communications
• Deliver KPIs, SLAs, and contractual commitments; run operating reviews
• Partner with business, project, sourcing, finance, and logistics providers
• Oversee transportation planning for domestic/international shipments
• Ensure compliance with quality, safety, trade, and customs rules
• Lead logistics transformation projects and process standardization
• Maintain logistics dashboards and analyze costs, service metrics

Skills

Leadership

Team management

Client relationship

Cross-functional

KPIs & SLAs

Data analytics

Logistics planning

Tools

OTM

SAP

Blue Yonder

Job description

Role Summary - The Logistics Team Lead will oversee end-to-end logistics operations across the North America region, managing a team of 20 professionals while serving as a key client-facing leader.

Key Responsibilities –

• Leadership & Team Management. Lead, coach, and develop a team of 20+ logistics professionals. Managing day-to-day activities of routers/planners & shipment coordinators.
• Manage workforce planning, cross-training, resource allocation, and coverage schedules. Drive employee performance, engagement, development, and succession planning.
• Handle operational escalations and ensure timely issue resolution. Client & Stakeholder Management and act as the primary point of contact for clients and internal stakeholders.
• Ensure delivery of KPIs, SLAs, and contractual commitments. Conduct Monthly Operating Reviews and present operational performance, risks, and improvement plans.
• Build strong partnerships with business, project, sourcing, finance, and logistics service providers.

Logistics Operations –

• Manage transportation planning and execution for domestic and international shipments. Monitor shipment status, vessel movements, ETA tracking, inventory availability, and fulfillment requirements.
• Ensure compliance with logistics quality, safety, trade regulations, and customs requirements.
• Drive supplier performance reviews and continuous improvement initiatives. Identify and onboard new carriers to support and oversee freight audit processes and supplier payment tracking.

Process Improvement & Transformation - Lead logistics transformation projects, process standardization, and knowledge of TMS like OTM / SAP /Blue Yonder etc.

Reporting & Analytics - Maintain logistics dashboards and operational performance reports. Analyze transportation, cost, quality, and service metrics to identify improvement opportunities.