Customer Engagement Associate

Carnegie Library of Pittsburgh; Pittsburgh (Allegheny County); Presencial; USD 18.000 - 26.000; A tiempo parcial

Descripción de la vacante

Carnegie Library of Pittsburgh is seeking a Customer Engagement Associate at our Carrick location in Pittsburgh. You will deliver welcoming, patron-centered service, help patrons locate materials, answer account questions, and provide computer-related support.

This part-time role offers 25 hours per week with day, evening, and weekend availability and pays $16.00 per hour. Strong customer service, communication, and teamwork are essential to thrive in a busy library environment.

Formación

• Excellent internal and external customer service commitment and skills.
• Ability to support the location team by maintaining assigned schedule with reliable and predictable attendance that prioritizes the timely performance of responsibilities and ensures quality public for the community being served.
• Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide.
• Knowledge of CLP's circulation policies and procedures; ability to gain working knowledge of CLP's policies and procedures.
• Desire and ability to work with a diverse public and staff within diverse communities.
• Ability to act as a representative of CLP to the public.
• Ability to learn the current shelving system.
• Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred.
• Knowledge of basic math skills.
• Bilingual or multilingual abilities a plus.

Responsabilidades

• Meet the needs of a diverse range of customers; answer phones, greet customers and direct them to staff and resources.
• Perform circulation duties such as checking materials in and out, registering customers for library cards, processing holds and requests.
• Provide access to library services and materials; locate and retrieve materials and provide instruction in use of library equipment (computers).
• Performs other duties as assigned.

Conocimientos

Customer service

Attendance

Communication

Library policies

Diversity

Public representation

Shelving

Catalog systems

Math basics

Bilingual

Educación

High school diploma or GED

Descripción del empleo

Job Summary

The Customer Engagement Associate (CEA) ensures high quality user experiences throughout the Library by employing a welcoming, patron-centered and energetic service style, providing outstanding service experiences and promoting library services. Performs a wide variety of clerical tasks, assists customers in locating materials, answers account-related and basic reference questions and provides computer-related support. Participates in circulation and customer service functions of a bustling, diverse location

Location

CLP-Carrick, Pittsburgh, PA

Hiring Supervisor

Will Hilbert-Library Services Manager

Work Hours

25 hours per week, day, evening, and weekend availability required

Compensation

$16.00 per hour

Number of Vacancies

1

Unit

This position is represented by the United Steelworkers union.

Education & Experience

• High school diploma or G.E.D.;
• Six months of customer service experience;

Essential Functions

• Meeting the needs of a diverse range of customers; Answering phones, greeting customers and
• directing them to the appropriate staff members and resources to meet their information needs;
• Performs circulation duties such as checking materials in and out, registering customers for library
• cards, processing customer holds and requests;
• Provides access to library services and materials;
• Assists customers by locating and retrieving materials and demonstrating and providing instruction
• in the use of library equipment, including computers;
• Performs other duties as assigned;

Required Skills

• Excellent internal and external customer service commitment and skills;
• Ability to support the location team by maintaining assigned schedule with reliable and predictable attendance that prioritizes the timely performance of responsibilities and ensures quality public for the community being served.
• Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide;
• Knowledge of CLP's circulation policies and procedures; ability to gain working knowledge of CLP's policies and procedures;
• Desire and ability to work with a diverse public and staff within diverse communities;
• Ability to act as a representative of CLP to the public;
• Ability to learn the current shelving system;
• Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred;
• Knowledge of basic math skills;
• Bilingual or multilingual abilities a plus;

Clearance Requirements

• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.