Lead Library Customer Engagement Specialist

Carnegie Library of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 32,000 - 41,000; Full time

Job summary

Carnegie Library of Pittsburgh is seeking a Lead Customer Engagement Associate for full-time work at CLP-Knoxville in Pittsburgh, PA. The role focuses on delivering high-quality customer service, managing workflow, and performing complex clerical tasks across the library.

The position requires strong communication, teamwork, and the ability to work days, evenings and weekends. A high school diploma or GED is required, with physical ability to lift 25+ pounds and stand for long periods.

Qualifications

• High School Diploma or GED required.
• Able to bend, stoop, stand for long periods and lift 25+ pounds.

Responsibilities

• Oversee and assist in Customer Services; train, mentor, plan and manage workflow.
• Perform complex clerical tasks in a team environment; act as lead worker.
• Check materials in/out, register library cards, collect fines, process serials and new materials.
• Resolve customer issues, handle deposits, schedule staff, and prepare monthly reports.
• Greet customers and direct them to staff; provide library orientation and instruction.

Skills

Customer service

Policy interpretation

Communication skills

Multitasking

Library software

Teamwork

Financial deposits

Diversity language bonus

Education

High School Diploma or GED

Tools

MS Windows

MS Office

Online catalog

Library circulation software

Job description

Carnegie Library of Pittsburgh is seeking a Lead Customer Engagement Associate for full-time work at CLP-Knoxville in Pittsburgh, PA. The role focuses on delivering high-quality customer service, managing workflow, and performing complex clerical tasks across the library.

The position requires strong communication, teamwork, and the ability to work days, evenings and weekends. A high school diploma or GED is required, with physical ability to lift 25+ pounds and stand for long periods.