Library Patron Experience Specialist

Carnegie Library; Pittsburgh (Allegheny County); On-site; USD 45,847,000 - 49,594,000; Full time

Job summary

Carnegie Library of Pittsburgh in Hazelwood, Pittsburgh, is seeking a Customer Engagement Associate to deliver welcoming, patron-centered service. The role involves assisting customers, handling circulation tasks, answering questions, and supporting computer services at a bustling neighborhood location.

The position emphasizes strong communication, reliability, and a commitment to diverse communities; it is union-represented and carries a daytime schedule with competitive hourly pay.

Qualifications

• High school diploma or GED.
• Six months of customer service experience.

Responsibilities

• Answer phones, greet customers and direct them to staff/resources.
• Circulation duties: check in/out, register library cards, process holds/requests.
• Provide access to library services/materials and assist with locating items.
• Assist customers with locating materials and using library equipment, including computers.
• Reshelve materials and maintain shelving as needed.
• Perform clerical duties including typing and data entry.
• Track daily/monthly/annual statistics and assist with reports.
• Open/close of the department as required.
• Engage with users to address needs and promote services.
• Create content for CLP websites, blogs, social media, and intranet.

Skills

Customer service

Communication

Policy knowledge

Diversity awareness

Representation

Shelving system

Library software

MS Windows

MS Office

Math skills

Bilingual

Education

High school diploma or GED

Tools

Online catalog

MS Windows

MS Office

Library circulation software

Job description

Carnegie Library of Pittsburgh in Hazelwood, Pittsburgh, is seeking a Customer Engagement Associate to deliver welcoming, patron-centered service. The role involves assisting customers, handling circulation tasks, answering questions, and supporting computer services at a bustling neighborhood location.

The position emphasizes strong communication, reliability, and a commitment to diverse communities; it is union-represented and carries a daytime schedule with competitive hourly pay.