Learning Experience Manager

taskus; Chandler (AZ); On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

TaskUs in Chandler, AZ is seeking a Learning Experience Manager to design and expand training programs that align with product initiatives. You will lead a team of up to 8 Learning Experience Leaders, coordinate site-based learning, and ensure onboarding and ongoing development for teammates and leaders.

The role focuses on sustaining a positive learning culture, tracking KPIs, providing coaching, and delivering world-class training across our locations, with a strong emphasis on internal

Responsibilities

• Maintain a training Schedule for respective sites and GEOs.
• Update rosters for assigned sites and GEOs daily.
• Create seats for new learning experience staff with updated job descriptions, duties, and pay ranges.
• Interview for new learning experience staff focusing on skillset and culture.
• Onboard learning experience staff with a complete overview of TaskUs culture and job expectations.
• Set job expectations with learning experience staff including policies and procedures for training staff.
• Grade learning experience staff on training skill sets and KPIs.
• Develop learning experience staff and Leadership with education and certifications.
• Observe learning experience staff during training classes to maintain excellence.
• Provide effective coaching and feedback for staff development.
• Provide KPIs and standards for quarterly evaluations and goals.
• Provide tools/resources to assist in excellent training.

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

$97,000.00 - $145,000.00 per year.

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The \"pay scale\" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

• We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Job Description:

What does a Learning Experience Manager really do?

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product‑specific training methodologies and initiatives. The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client's new hire training and onboarding programs. They will work closely with our Learning Experience Leaders, managing a team of up to 8 Learning Experience Leaders as their direct reports, and other site managers daily to ensure the quality of all programs and to execute and deliver world‑class training for all of our teammates and future leaders.

Responsibilities:

• Maintain a training Schedule for respective assigned sites and/or GEOs: this is to be worked on daily to ensure transparency with other departments.


• Update all spreadsheets for rosters for assigned sites and/or GEOs: this is to be worked on daily, as employees are added or deleted.


• Create seats for new learning experience staff: this includes updated job descriptions, duties, and pay ranges.


• Interview for new learning experience staff: this should include interview questions regarding skillset and culture.


• Onboard learning experience staff: complete overview of TaskUs culture and job expectations.


• Set job expectations with learning experience staff: this includes all policies and procedures for training staff.


• Grade learning experience staff on training skill sets: this is where the KPIs are assessed and measured.


• Develop learning experience staff and Leadership with education and certifications: in the area of continued education, trainers are expected to complete required certifications.


• Observe learning experience staff during training classes: to maintain excellence in their performance, observations and evaluations will be conducted on a regular basis.


• Provide effective coaching and feedback for the development of learning experience staff.


• Provide KPIs and standards for each quarter for learning experience staff: this will include quarterly performance evaluations and goal setting.


• Provide tools/resources to assist in excellent tra