Lead, Lab IT Service Management

MSD Malaysia; Rahway (NJ); On-site; USD 117,000 - 184,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement

Paid holidays

Paid time off

Job summary

Merck is seeking a Senior Specialist to partner with scientists and identify, implement and support IT solutions that improve laboratory workflows and instrument usage. You will collaborate with IT and business teams to enable consistent high‑quality support and operational excellence in lab environments.

The role demands substantial knowledge of lab computer systems, GLP/GMP compliance, and hands‑on experience with laboratory instrumentation, data management, and problem solving at scale.

Qualifications

• Minimum of 5 years work experience in IT solutions relevant to lab computer systems.
• Ability to analyze and define business problems, and independently identify process and technology solutions.
• Partner with business and IT stakeholders to understand, deploy and support Lab IT technology.
• Understanding of IT infrastructure required to support research activities.
• Strong analytical problem solving and troubleshooting skills for lab computer operations.
• Experience supporting GLP and GMP laboratory computer systems.

Responsibilities

• Partner with scientists to identify, implement and support IT solutions for lab workflows and instrument use.
• Collaborate with IT functions to enable consistent high-quality support and operational excellence.
• Interact with scientists and business areas to align lab environments with IT initiatives.

Skills

Analytical Thinking

Problem Solving

Data Modeling

Laboratory Instrumentation

Quality Assurance (QA)

Organizing

Job description

Merck is seeking a Senior Specialist to partner with scientists and identify, implement and support IT solutions that improve laboratory workflows and instrument usage. You will collaborate with IT and business teams to enable consistent high‑quality support and operational excellence in lab environments.

The role demands substantial knowledge of lab computer systems, GLP/GMP compliance, and hands‑on experience with laboratory instrumentation, data management, and problem solving at scale.