Lab IT Support Manager: GxP & Compliance Leader

Stanley David and Associates; Boston (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Stanley David and Associates is seeking an experienced IT Lab Support Manager to lead IT support operations in a pharmaceutical/life sciences laboratory environment. The role focuses on GxP and non-GxP environments, laboratory systems, and robust IT infrastructure.

You will manage a team of Lab IT Support Engineers, ensure compliance, coordinate with Quality/Compliance, vendors and IT, and drive improvements in reliability, performance, and user experience.

Qualifications

• 7+ years of IT/Lab IT support experience in pharma or life sciences.
• Experience leading an IT Lab Support team.
• Strong knowledge of GxP, GMP and regulated lab environments.
• Experience with LIMS, Empower, LabWare, NuGenesis or similar platforms.
• Familiarity with ITIL processes and service management.

Responsibilities

• Oversee daily IT Lab Support operations across pharmaceutical and lab environments.
• Lead and mentor Lab IT Support Engineers and technicians.
• Support laboratory applications, systems, instruments, hardware, and networks.
• Ensure IT services comply with GxP, GMP, regulatory and quality requirements.
• Manage incidents, service requests, escalations and problem management.
• Coordinate with lab users, Quality/Compliance, vendors and IT teams.
• Assist audits, inspections and compliance activities as needed.
• Identify opportunities to improve lab IT processes and user experience.

Skills

IT Lab Support

Lab IT Support

GxP compliance

GMP compliance

ITIL

Incident management

Change management

Service management

Leadership

Stakeholder management

Tools

LIMS

Empower

LabWare

NuGenesis

Job description

Stanley David and Associates is seeking an experienced IT Lab Support Manager to lead IT support operations in a pharmaceutical/life sciences laboratory environment. The role focuses on GxP and non-GxP environments, laboratory systems, and robust IT infrastructure.

You will manage a team of Lab IT Support Engineers, ensure compliance, coordinate with Quality/Compliance, vendors and IT, and drive improvements in reliability, performance, and user experience.