Store Key Holder: Elevate Customer Experience & Team

Anthropologie; Frontenac (MO); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Employee discounts

Medical, dental, vision

Paid time off

Job summary

Anthropologie in Saint Louis, MO is seeking a Key Holder to support store leadership in delivering exceptional customer service and sales. You will help manage daily operations, uphold brand standards, and mentor teammates to sustain a welcoming, high-energy environment.

You will collaborate with the leadership team on open/close tasks, inventory, and omni-channel fulfillment, while modeling the store’s standards and delivering a positive, guest-focused experience.

Qualifications

• Leadership experience required.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.
• Brand affinity for Anthropologie is a plus.

Responsibilities

• Collaborates with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard and valued.
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
• Supports the training of the associate team, including new hire onboarding.
• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store.
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback.
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager.
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities.

Skills

Leadership experience

Team player

Flexible hours

Eager to learn

Anthro brand fan

Job description

Anthropologie in Saint Louis, MO is seeking a Key Holder to support store leadership in delivering exceptional customer service and sales. You will help manage daily operations, uphold brand standards, and mentor teammates to sustain a welcoming, high-energy environment.

You will collaborate with the leadership team on open/close tasks, inventory, and omni-channel fulfillment, while modeling the store’s standards and delivering a positive, guest-focused experience.