Lead IT Support Tech: Onsite Networking & Data Center

PVH (Tommy Hilfiger/Calvin Klein); Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. This role supports installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination, and escalation activities across client office, IT room, and data center environments.

Key duties include onsite Level 2 support for hardware, configuring Windows and Mac environments, and ensuring security and compliant operations.

Qualifications

• Advanced installation and troubleshooting skills for network, desktop, hardware, software, and operating system environments.
• Knowledge of Cisco, Arista, PuTTY or similar terminal emulation software, and general network support practices
• Knowledge of copper and fiber patching, telecommunications cabling, circuit testing, and data center operations
• Experience with Windows, Mac OS, Office 365, device imaging, endpoint tools, and enterprise IT service delivery
• Ability to follow remote technical guidance, elevate appropriately, and execute onsite tasks with limited supervision
• A+, Dell, HP, Apple, or networking certifications preferred

Responsibilities

• Provide Level 2 onsite support for network, server, desktop, laptop, peripheral, and data center hardware.
• Install, configure, troubleshoot, and maintain Windows, Mac OS, Office 365, endpoint tools, and related applications.
• Support Cisco, Arista, and other network technologies, including hardware installation, console access, patching, circuit testing, and connectivity troubleshooting.
• Perform device deployments, OS imaging, hardware upgrades, component replacement, equipment moves, and decommissioning activities.
• Install, terminate, label, test, and maintain copper and fiber cabling infrastructure.
• Monitor hardware performance, perform system health checks, and support patching, encryption, backup, and security compliance standards.
• Track, route, document, and resolve tickets while serving as an escalation point for complex or urgent technical issues.
• Coordinate with vendors, remote technical teams, and client stakeholders to support timely issue resolution and service delivery.
• Provide logistics support for equipment handling, shipments, inventory movement, and media handling or disposal activities.

Skills

Strong customer service

Advanced troubleshooting

Independent work

Team collaboration

Prioritization

Education

High School Diploma or equivalent

Technical certifications preferred

Tools

Cisco

Arista

PuTTY

Office 365

Job description

New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. This role supports installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination, and escalation activities across client office, IT room, and data center environments.

Key duties include onsite Level 2 support for hardware, configuring Windows and Mac environments, and ensuring security and compliant operations.