Lead Desktop Support Technician — On-Site

New Era Technology, Inc.; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

New Era Technology, Inc. is hiring a Desktop Support Technician to join a team-focused environment onsite in California. The role requires guiding a team of desktop technicians, resolving hardware and software issues, and proactively improving processes.

The ideal candidate will lead by example, communicate clearly, and ensure high customer satisfaction. The position emphasizes strong knowledge of Windows and Mac environments, Office 365, security best practices, and hands-on hardware upgrades.

Qualifications

• Highschool diploma required; Bachelor’s/Associate in relevant field preferred.
• 5+ years of relevant desktop support experience; leadership/mentoring experience
• Experience with Office 365, case management systems, and knowledge-based systems
• A+ certification preferred
• Ability to lift up to 30 pounds and onsite transportation

Responsibilities

• Serve as the initial contact for reporting technical issues and questions related to software, hardware, and network problems.
• Provide hands-on desktop support for Windows and Mac notebooks and peripherals.
• Upgrade and replace hardware components and image/re-image notebooks for deployments.
• Diagnose and troubleshoot hardware and software issues; ensure timely resolution.
• Mentor and coordinate with L2 teams; maintain documentation and incident records.

Skills

Leadership experience

Customer service skills

Strong communications

Problem solving

Team mentoring

Planning and organizing

Attention to detail

Adaptability

Education

Highschool diploma or equivalent

Bachelor's or Associates in relevant field preferred

Tools

Office 365

SCCM

Casper

CrashPlan

McAfee AV/ePO

Cisco AnyConnect VPN

MacOS

Windows 10

Job description

New Era Technology, Inc. is hiring a Desktop Support Technician to join a team-focused environment onsite in California. The role requires guiding a team of desktop technicians, resolving hardware and software issues, and proactively improving processes.

The ideal candidate will lead by example, communicate clearly, and ensure high customer satisfaction. The position emphasizes strong knowledge of Windows and Mac environments, Office 365, security best practices, and hands-on hardware upgrades.