Lead IT Support Technician — Onsite Networking & Data Center

Doist; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. Responsibilities include installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination, and escalation across client offices and data centers.

Required: 5+ years in a similar role, strong English communication, experience with Windows, Mac OS, Office 365, Cisco/Arista networks, and enterprise hardware.

Qualifications

• Requires solid customer service and strong communication skills.
• Demonstrates advanced troubleshooting, analytical, and critical thinking abilities.
• Ability to work independently as well as in a team environment.
• Prioritizes tasks and adapts to changing priorities with attention to detail.

Responsibilities

• Provide Level 2 onsite support for network, servers, desktop, and data center hardware.
• Install, configure, troubleshoot, and maintain Windows, Mac OS, Office 365, and endpoint tools.
• Support Cisco, Arista, and related network technologies and hardware.
• Deploy devices, image OS, perform upgrades, and handle equipment moves.
• Manage cabling infrastructure and monitor system health and security compliance.
• Record and route tickets; escalate complex issues as needed.
• Coordinate with vendors and client stakeholders to ensure timely resolutions.

Skills

Customer service

Troubleshooting

Team collaboration

Task prioritization

Documentation

Education

High school diploma

Technical certifications

Tools

PuTTY

Cisco

Arista

Office 365

Windows

Job description

New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. Responsibilities include installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination, and escalation across client offices and data centers.

Required: 5+ years in a similar role, strong English communication, experience with Windows, Mac OS, Office 365, Cisco/Arista networks, and enterprise hardware.