Lead IT Support & Tech Bar Supervisor

Teceze; Boise (ID); On-site; USD 55,000 - 75,000; Full time

Job summary

Teceze is seeking an experienced Team Lead / Supervisor / Tech Bar Support to manage day-to-day IT support operations and provide hands-on technical assistance to end users in Boise, Idaho.

Responsibilities include leading the IT support team, resolving hardware/software issues, and coordinating with internal teams and vendors to ensure timely resolutions while maintaining meticulous incident documentation.

Qualifications

• 3+ years of IT support or service desk experience.
• Experience leading a team or supervising IT staff.
• Strong troubleshooting and communication skills.
• Proficient with Windows, laptops/desktops, printers.
• Experience coordinating with internal teams and vendors.

Responsibilities

• Lead and supervise the IT support/Tech Bar team.
• Provide hands-on technical support to employees.
• Troubleshoot laptops, desktops, printers, and mobile devices.
• Manage and prioritize support tickets for timely resolution.
• Assist with device setup, deployment, and configuration.
• Monitor team performance and IT processes adherence.
• Coordinate with internal IT teams and vendors.
• Maintain documentation of incidents and equipment.
• Deliver excellent customer service to end users.

Skills

IT Support

Team Leadership

Troubleshooting

Windows OS

Device Support

Communication Skills

Tools

Service Desk Tools

Ticketing System

Job description

Teceze is seeking an experienced Team Lead / Supervisor / Tech Bar Support to manage day-to-day IT support operations and provide hands-on technical assistance to end users in Boise, Idaho.

Responsibilities include leading the IT support team, resolving hardware/software issues, and coordinating with internal teams and vendors to ensure timely resolutions while maintaining meticulous incident documentation.