IT Team Lead / Tech Bar Supervisor

Teceze; Boise (ID); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Teceze is seeking an experienced Team Lead / Supervisor / Tech Bar Support to manage day-to-day IT support operations and provide hands-on technical assistance to end users in Boise, Idaho.

Responsibilities include leading the IT support team, resolving hardware/software issues, and coordinating with internal teams and vendors to ensure timely resolutions while maintaining meticulous incident documentation.

Qualifications

• 3+ years of IT support or service desk experience.
• Experience leading a team or supervising IT staff.
• Strong troubleshooting and communication skills.
• Proficient with Windows, laptops/desktops, printers.
• Experience coordinating with internal teams and vendors.

Responsabilités

• Lead and supervise the IT support/Tech Bar team.
• Provide hands-on technical support to employees.
• Troubleshoot laptops, desktops, printers, and mobile devices.
• Manage and prioritize support tickets for timely resolution.
• Assist with device setup, deployment, and configuration.
• Monitor team performance and IT processes adherence.
• Coordinate with internal IT teams and vendors.
• Maintain documentation of incidents and equipment.
• Deliver excellent customer service to end users.

Connaissances

IT Support

Team Leadership

Troubleshooting

Windows OS

Device Support

Communication Skills

Outils

Service Desk Tools

Ticketing System

Description du poste

We are looking for an experienced Team Lead / Supervisor / Tech Bar Support professional to manage day-to-day IT support operations and provide hands-on technical assistance to end users.

Responsibilities:

• Lead and supervise the IT support/Tech Bar team.
• Provide hands-on technical support to employees and resolve hardware/software issues.
• Troubleshoot laptops, desktops, mobile devices, printers, and other IT equipment.
• Manage and prioritize support tickets and ensure timely resolution.
• Assist with device setup, configuration, deployment, and troubleshooting.
• Monitor team performance and ensure proper adherence to IT support processes.
• Coordinate with internal IT teams and vendors when required.
• Maintain proper documentation of incidents, requests, and equipment.
• Provide excellent customer service and support to end users.

Required Skills:

• 3+ years of experience in IT support, Tech Bar, Desktop Support, or Service Desk.
• Previous experience as a Team Lead, Supervisor, or Senior IT Support Technician.
• Strong troubleshooting and communication skills.
• Experience supporting Windows, laptops/desktops, printers, and common enterprise applications.
• Ability to manage multiple tasks and support team members effectively.