End-User IT Support Specialist

TEEMA Group; Boise (ID); On-site; USD 42,000 - 56,000; Full time

Job summary

TEEMA Group is seeking an End-User Computing Specialist 1 in Boise, Idaho. The role provides second-level IT support to resolve end-user computing issues, including research, troubleshooting, and follow-up to ensure problems are solved.

Responsibilities include remote or on-site restoration and maintenance, hardware and infrastructure support, and collaboration with Tier 2 teams. The position requires customer service orientation and at least 1 year of experience, with education considered in

Qualifications

• Must be customer service-oriented.
• Minimum of 1 year of applicable experience required. Education may be considered in lieu of experience.

Responsibilities

• Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
• General maintenance and support of IT hardware and infrastructure.
• Recommends systems modifications to reduce user issues.
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses skillset or entry level knowledge of subject matter.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Job description

TEEMA Group is seeking an End-User Computing Specialist 1 in Boise, Idaho. The role provides second-level IT support to resolve end-user computing issues, including research, troubleshooting, and follow-up to ensure problems are solved.

Responsibilities include remote or on-site restoration and maintenance, hardware and infrastructure support, and collaboration with Tier 2 teams. The position requires customer service orientation and at least 1 year of experience, with education considered in